Available to hire
Hi, I’m Sherwin Salubon, a dedicated e-commerce and customer service professional with over 7 years of experience spanning back-office operations, content moderation, and travel support. I excel at streamlining online retail workflows, delivering high-quality customer service, and driving operational efficiency in fast-paced environments.
I’m passionate about building strong vendor relationships, crafting tailored experiences for clients, and turning data-driven insights into improved policies and user experiences. I thrive on collaboration and adapting quickly to changing priorities, contributing to team success and growth.
Experience Level
Language
English
Fluent
Tagalog
Fluent
Work Experience
Ecommerce Fulfillment at TaskUs Inc.
January 3, 2023 - April 3, 2026Receive and process online customer orders accurately and promptly
Pick products from inventory according to order specifications
Pack items securely, ensuring quality and safety during transit
Label and prepare packages for shipping
Maintain inventory levels and report discrepancies
Keep the fulfillment area organized and clean
Assist with inventory management and stock replenishment
Doing outbound call with shipping carriers for timely dispatch and delivery
Content Moderator at TaskUs Inc.
December 8, 2021 - January 3, 2023Achieved a 95% accuracy rate in content classification tasks.
Provided actionable insights to improve content policies.
Enhanced user experience by swiftly identifying inappropriate content.
Performed Admin & Data Entry task.
Travel Customer Support at Teletech Inc.
January 11, 2021 - December 3, 2021Expertly crafted personalized travel itineraries for diverse clients
Negotiated exclusive deals with top hotels and airlines
Achieved 95% client satisfaction through tailored travel solutions
Developed strong relationships with local vendors for unique experiences
Maintain up-to-date knowledge of travel services, promotions, and policies
Collaborate with travel suppliers and partners to confirm bookings and resolve issues
Ensure customer satisfaction by delivering personalized service
Customer Service Representative at Sterling Global Call Center Inc.
March 19, 2019 - January 4, 2021Handled high-volume calls, maintaining composure and professionalism under pressure.
Utilized CRM tools to track interactions, enhancing follow-up efficiency by 25%.
Implemented feedback loops, driving product improvements based on customer insights.
Collaborated with sales teams to identify cross-selling opportunities.
Sales Representative at Bluebean Inc.
December 8, 2017 - January 28, 2018Exceeded sales targets by 30% consistently over the years.
Utilized CRM tools to streamline sales processes and improve efficiency.
Collaborated with marketing to launch successful campaigns, driving leads.
Conducted market analysis to identify new opportunities, driving growth.
Offering additional line for Broadband Internet
Doing Outbound Calls for potential leads.
Administrative Staff at CVM Pawnshop and Money Changer
February 13, 2016 - August 11, 2017Exceeded sales targets by 30% consistently over the years.
Utilized CRM tools to streamline sales processes and improve efficiency.
Collaborated with marketing to launch successful campaigns, driving leads.
Conducted market analysis to identify new opportunities, driving growth.
Offering additional line for Broadband Internet
Doing Outbound Calls for potential leads.
Education
Associate Degree of Computer Science at Trent Information First Technical Career Institute
February 4, 2014 - October 19, 2016Qualifications
Industry Experience
Media & Entertainment, Professional Services, Software & Internet, Travel & Hospitality, Retail, Transportation & Logistics, Other
Experience Level
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