Sheker Mhadhbi
I am a results-driven operations leader with a track record of managing teams, optimizing processes, and delivering data-driven insights.
About
I am a results-driven operations leader with a track record of managing teams, optimizing processes, and delivering data-driven insights. I thrive on turning complex requirements into clear action, building positive team cultures, and driving growth through proactive planning.
I have experience across customer service operations, back-office ticketing, translation projects with NGOs and global partners, and cross-functional collaboration with teams across Tunisia. I value discipline, ethics, and transparent communication.
- 9 years' experience
- Joined April 2026
Skills· 2
Languages
- ArabicFluent
- EnglishAdvanced
- FrenchAdvanced
Industry experience
- Non-Profit Organization
- Professional Services
- Education
- Government
- Media & Entertainment
Work experience· 5 roles
Joined Transcom as a Back Office Ticketing Agent with dual specialization, demonstrating a detail-oriented approach and strong analytical judgement to support back-office operations.
Led customer service escalations, analyzed operational issues, prepared reports, and recommended solutions. Fostered positive relationships, supported onboarding, and contributed to process improvements and KPI targets.
Translated surveys and contributed to research translation and cross-cultural communication.
Education
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