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I am a results-driven operations leader with a track record of managing teams, optimizing processes, and delivering data-driven insights. I thrive on turning complex requirements into clear action, building positive team cultures, and driving growth through proactive planning. I have experience across customer service operations, back-office ticketing, translation projects with NGOs and global partners, and cross-functional collaboration with teams across Tunisia. I value discipline, ethics, and transparent communication.…I am a results-driven operations leader with a track record of managing teams, optimizing processes, and delivering data-driven insights. I thrive on turning complex requirements into clear action, building positive team cultures, and driving growth through proactive planning. I have experience across customer service operations, back-office ticketing, translation projects with NGOs and global partners, and cross-functional collaboration with teams across Tunisia. I value discipline, ethics, and transparent communication.

Sheker Mhadhbi

Project Manager, Content Producer, Content Creator, +2

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I am a results-driven operations leader with a track record of managing teams, optimizing processes, and delivering data-driven insights. I thrive on turning complex requirements into clear action, building positive team cultures, and driving growth through proactive planning. I have experience across customer service operations, back-office ticketing, translation projects with NGOs and global partners, and cross-functional collaboration with teams across Tunisia. I value discipline, ethics, and transparent communication.…I am a results-driven operations leader with a track record of managing teams, optimizing processes, and delivering data-driven insights. I thrive on turning complex requirements into clear action, building positive team cultures, and driving growth through proactive planning. I have experience across customer service operations, back-office ticketing, translation projects with NGOs and global partners, and cross-functional collaboration with teams across Tunisia. I value discipline, ethics, and transparent communication.

Available to hire

I am a results-driven operations leader with a track record of managing teams, optimizing processes, and delivering data-driven insights. I thrive on turning complex requirements into clear action, building positive team cultures, and driving growth through proactive planning.

I have experience across customer service operations, back-office ticketing, translation projects with NGOs and global partners, and cross-functional collaboration with teams across Tunisia. I value discipline, ethics, and transparent communication.

Skills

Copywriting

Data Visualization

Experience Level

Copywriting

Expert

Data Visualization

Expert

Language

Arabic

Fluent

English

Advanced

French

Advanced

Work Experience

Team Leader - Escalations at Concentrix

April 25, 2024 - Present

Led customer service escalations, analyzed operational issues, prepared reports, and recommended solutions. Fostered positive relationships, supported onboarding, and contributed to process improvements and KPI targets.

Back Office - Ticketing Agent at Transcom

April 1, 2025 - Present

Joined Transcom as a Back Office Ticketing Agent with dual specialization, demonstrating a detail-oriented approach and strong analytical judgement to support back-office operations.

Translator at Rural Woman NGO (Freelance)

October 1, 2014 - June 1, 2021

Translated surveys conducted by integrity research in association with the Netherlands Embassy in Tunisia to cover academic research presented at Oxford University; supervised by the Rural Women Association in Tunisia.

Translator at Oxford University / Netherlands Embassy translation project

November 1, 2021 - March 1, 2022

Participated in translating surveys for integrity research in collaboration with the Netherlands Embassy in Tunisia; covered academic research presented at Oxford University; supervised by the Rural Women Association in Tunisia.

Translator at Rural Woman NGO (Freelance)

November 1, 2021 - March 1, 2022

Translated surveys and contributed to research translation and cross-cultural communication.