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I am a results-driven operations leader with a track record of managing teams, optimizing processes, and delivering data-driven insights. I thrive on turning complex requirements into clear action, building positive team cultures, and driving growth through proactive planning. I have experience across customer service operations, back-office ticketing, translation projects with NGOs and global partners, and cross-functional collaboration with teams across Tunisia. I value discipline, ethics, and transparent communication.…I am a results-driven operations leader with a track record of managing teams, optimizing processes, and delivering data-driven insights. I thrive on turning complex requirements into clear action, building positive team cultures, and driving growth through proactive planning. I have experience across customer service operations, back-office ticketing, translation projects with NGOs and global partners, and cross-functional collaboration with teams across Tunisia. I value discipline, ethics, and transparent communication.

Sheker Mhadhbi

Project Manager, Content Producer, Content Creator, +2

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I am a results-driven operations leader with a track record of managing teams, optimizing processes, and delivering data-driven insights. I thrive on turning complex requirements into clear action, building positive team cultures, and driving growth through proactive planning. I have experience across customer service operations, back-office ticketing, translation projects with NGOs and global partners, and cross-functional collaboration with teams across Tunisia. I value discipline, ethics, and transparent communication.…I am a results-driven operations leader with a track record of managing teams, optimizing processes, and delivering data-driven insights. I thrive on turning complex requirements into clear action, building positive team cultures, and driving growth through proactive planning. I have experience across customer service operations, back-office ticketing, translation projects with NGOs and global partners, and cross-functional collaboration with teams across Tunisia. I value discipline, ethics, and transparent communication.

Available to hire

I am a results-driven operations leader with a track record of managing teams, optimizing processes, and delivering data-driven insights. I thrive on turning complex requirements into clear action, building positive team cultures, and driving growth through proactive planning.

I have experience across customer service operations, back-office ticketing, translation projects with NGOs and global partners, and cross-functional collaboration with teams across Tunisia. I value discipline, ethics, and transparent communication.

Skills

Copywriting

Data Visualization

Experience Level

Copywriting

Expert

Data Visualization

Expert

Language

Arabic

Fluent

English

Advanced

French

Advanced

Work Experience

Back Office - Ticketing Agent at Transcom

April 1, 2025 - Present

Joined Transcom as a Back Office Ticketing Agent with dual specialization, demonstrating a detail-oriented approach and strong analytical judgement to support back-office operations.

Team Leader - Escalations at Concentrix

April 25, 2024 - Present

Led customer service escalations, analyzed operational issues, prepared reports, and recommended solutions. Fostered positive relationships, supported onboarding, and contributed to process improvements and KPI targets.

Translator at Rural Woman NGO (Freelance)

November 1, 2021 - March 1, 2022

Translated surveys and contributed to research translation and cross-cultural communication.

Translator at Oxford University / Netherlands Embassy translation project

November 1, 2021 - March 1, 2022

Participated in translating surveys for integrity research in collaboration with the Netherlands Embassy in Tunisia; covered academic research presented at Oxford University; supervised by the Rural Women Association in Tunisia.

Translator at Rural Woman NGO (Freelance)

October 1, 2014 - June 1, 2021

Translated surveys conducted by integrity research in association with the Netherlands Embassy in Tunisia to cover academic research presented at Oxford University; supervised by the Rural Women Association in Tunisia.