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Hello, I am a detail-focused Medical Administrative Assistant with a Diploma from Mohawk College. I have years of experience supporting physicians and hospital transfer teams, handling patient intake, medical transcription, electronic records, and billing tasks. I thrive in fast-paced environments and pride myself on accuracy and reliability. I enjoy collaborating with teams, continuing to expand my skills, and taking on new responsibilities. I am known for my friendly communication, dependable work ethic, and commitment to delivering quality service in healthcare administration.…Hello, I am a detail-focused Medical Administrative Assistant with a Diploma from Mohawk College. I have years of experience supporting physicians and hospital transfer teams, handling patient intake, medical transcription, electronic records, and billing tasks. I thrive in fast-paced environments and pride myself on accuracy and reliability. I enjoy collaborating with teams, continuing to expand my skills, and taking on new responsibilities. I am known for my friendly communication, dependable work ethic, and commitment to delivering quality service in healthcare administration.

Shena Ransom

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Hello, I am a detail-focused Medical Administrative Assistant with a Diploma from Mohawk College. I have years of experience supporting physicians and hospital transfer teams, handling patient intake, medical transcription, electronic records, and billing tasks. I thrive in fast-paced environments and pride myself on accuracy and reliability. I enjoy collaborating with teams, continuing to expand my skills, and taking on new responsibilities. I am known for my friendly communication, dependable work ethic, and commitment to delivering quality service in healthcare administration.…Hello, I am a detail-focused Medical Administrative Assistant with a Diploma from Mohawk College. I have years of experience supporting physicians and hospital transfer teams, handling patient intake, medical transcription, electronic records, and billing tasks. I thrive in fast-paced environments and pride myself on accuracy and reliability. I enjoy collaborating with teams, continuing to expand my skills, and taking on new responsibilities. I am known for my friendly communication, dependable work ethic, and commitment to delivering quality service in healthcare administration.

Available to hire

Hello, I am a detail-focused Medical Administrative Assistant with a Diploma from Mohawk College. I have years of experience supporting physicians and hospital transfer teams, handling patient intake, medical transcription, electronic records, and billing tasks. I thrive in fast-paced environments and pride myself on accuracy and reliability.

I enjoy collaborating with teams, continuing to expand my skills, and taking on new responsibilities. I am known for my friendly communication, dependable work ethic, and commitment to delivering quality service in healthcare administration.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Call Taker - CritiCall RPT at ORNGE

November 1, 2025 - Present

Accepts incoming calls from Ontario hospitals and determines the best facility for patient transfer based on diagnosis and needs; coordinates transportation; ensures patient reaches destination; follows policy and updates Team Leaders with issues; manages multiple cases concurrently with team support; liaises with internal departments and receiving hospitals to confirm transfer times.

Call Taker RPT at CritiCall Ontario

February 1, 2012 - October 1, 2025

Accepts incoming calls from Ontario hospitals and determines the best facility for patient transfer based on diagnosis and cause; follows referral patterns to facilitate timely care; coordinates transportation and ensures patient arrival; adheres to case requirements and regional procedures; maintains accurate case records and informs Team Leaders of issues; handles multiple cases with team support; coordinates with other departments and receiving facilities.

Medical Office Assistant (Field Practicum) at Dr. Caroline Sibley’s Office

April 1, 2009 - Present

Prepared examination rooms; adhered to sanitary standards; interacted with patients in a friendly manner; escorted patients to examination rooms; assessed files using Health Screen software and numeric filing; scanned patient files into Electronic Medical Records; billed patients and hospital visits through electronic billing.

Pharmacy Technician at N.L. Gibsons Drugs Ltd.

September 1, 2001 - June 1, 2006

On-the-job training performing pharmaceutical duties, including filling dosettes and dispensing prescriptions; experienced with NEXXSYS and related reports; liaised with hospitals, doctors and other health professionals; provided positive customer service to ensure satisfaction and repeat business.

Customer Service Representative for Canada Post at Aditya Birla Minacs WorldWide

June 1, 2011 - Present

Answered inquiries regarding mail and parcel services; found special rates based on customer needs; initiated investigations for claims, mail delivery issues, redirects, irregular or misdelivered mail, and new key requests for Community Mail Boxes.

Regional Consumer Affairs Specialist for Nissan North America at Aditya Birla Minacs WorldWide

October 1, 2009 - May 1, 2011

Gained information from dealerships across the United States to make goodwill decisions on out-of-warranty vehicles; provided information on backordered parts and arranged for timely availability; offered extended service contracts, maintenance plans, and service credits; documented Consumer Affairs files; provided warranty information on vehicle components; acted as customer advocate with regional personnel; completed repairs history reviews for buy-back or trade-in requests.

Key Carrier / Sales Associate at Payless Shoe Source

September 1, 2007 - March 1, 2010

Maintained a friendly store environment, opened/closed the store, balanced tills, and provided excellent cash handling; interacted with customers to drive repeat business; conducted monthly health and safety audits.