Across my career, I have worked in client-facing and leadership roles where clear, professional communication—both written and verbal—has been critical to success. I have managed high volumes of calls, email and chat-based communication, handled escalations with professionalism and empathy, and consistently ensured timely resolution while maintaining strong client relationships. In addition to hands-on customer engagement, I have led and mentored teams, managed capacity and workloads, and ensured on-time delivery against defined service expectations. This background has strengthened my ability to work collaboratively, follow structured processes, and support operational continuity.

Sherwin Tully

Across my career, I have worked in client-facing and leadership roles where clear, professional communication—both written and verbal—has been critical to success. I have managed high volumes of calls, email and chat-based communication, handled escalations with professionalism and empathy, and consistently ensured timely resolution while maintaining strong client relationships. In addition to hands-on customer engagement, I have led and mentored teams, managed capacity and workloads, and ensured on-time delivery against defined service expectations. This background has strengthened my ability to work collaboratively, follow structured processes, and support operational continuity.

Available to hire

Across my career, I have worked in client-facing and leadership roles where clear, professional communication—both written and verbal—has been critical to success. I have managed high volumes of calls, email and chat-based communication, handled escalations with professionalism and empathy, and consistently ensured timely resolution while maintaining strong client relationships.

In addition to hands-on customer engagement, I have led and mentored teams, managed capacity and workloads, and ensured on-time delivery against defined service expectations. This background has strengthened my ability to work collaboratively, follow structured processes, and support operational continuity.

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Work Experience

Sr. Client Servicing Executive at ThreeFold DMCC (Our World Holdings)
January 1, 2014 - April 1, 2017
Client servicing and account management; supported cross-functional teams to ensure service excellence and timely delivery.
Group Account Head at Myntra Designs Pvt. Ltd.
February 1, 2017 - February 1, 2022
End-to-end client servicing and creative operations for Myntra Designs Pvt. Ltd., overseeing production of digital creatives for mobile apps, websites, and social media; led a team of 32 designers across multiple shifts; achieved 98%+ quality and on-time delivery SLAs.
Client Support Team Lead at ThreeFold DMCC (Our World Holdings)
February 1, 2022 - Present
Client support function, providing operational oversight and mentorship to support analysts. Managed multiple communication channels (email, chat, Telegram, internal forums); escalation management; coordinated with cross-functional stakeholders to resolve priority incidents; ticket management on GitHub and Forge.

Education

Bachelor of Arts – English Literature at IGNOU
January 11, 2030 - January 1, 2010
ISC at The Laid Law Memorial School and Junior College, Ketti
January 11, 2030 - January 1, 2005

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Retail