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I am a bilingual English trainer and administrative professional with 6+ years of experience supporting global clients across education, fintech, and digital operations. I excel at delivering structured English instruction, process improvement, SLA compliance, and measurable service outcomes, while maintaining strong classroom and client engagement. I am immediately available and well-aligned with Singaporean administrative and customer-facing roles, enjoy collaborating with international teams, driving online brand presence, and delivering consistent support across channels.…I am a bilingual English trainer and administrative professional with 6+ years of experience supporting global clients across education, fintech, and digital operations. I excel at delivering structured English instruction, process improvement, SLA compliance, and measurable service outcomes, while maintaining strong classroom and client engagement. I am immediately available and well-aligned with Singaporean administrative and customer-facing roles, enjoy collaborating with international teams, driving online brand presence, and delivering consistent support across channels.

Shermyneshadzwa Bahrin

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I am a bilingual English trainer and administrative professional with 6+ years of experience supporting global clients across education, fintech, and digital operations. I excel at delivering structured English instruction, process improvement, SLA compliance, and measurable service outcomes, while maintaining strong classroom and client engagement. I am immediately available and well-aligned with Singaporean administrative and customer-facing roles, enjoy collaborating with international teams, driving online brand presence, and delivering consistent support across channels.…I am a bilingual English trainer and administrative professional with 6+ years of experience supporting global clients across education, fintech, and digital operations. I excel at delivering structured English instruction, process improvement, SLA compliance, and measurable service outcomes, while maintaining strong classroom and client engagement. I am immediately available and well-aligned with Singaporean administrative and customer-facing roles, enjoy collaborating with international teams, driving online brand presence, and delivering consistent support across channels.

Available to hire

I am a bilingual English trainer and administrative professional with 6+ years of experience supporting global clients across education, fintech, and digital operations. I excel at delivering structured English instruction, process improvement, SLA compliance, and measurable service outcomes, while maintaining strong classroom and client engagement.

I am immediately available and well-aligned with Singaporean administrative and customer-facing roles, enjoy collaborating with international teams, driving online brand presence, and delivering consistent support across channels.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Malay

Fluent

Work Experience

English Trainer (Freelance) at Raffles University

September 1, 2025 - Present

Facilitated structured English immersion camps for international students aged 9–16 in a controlled academic environment. Delivered lessons based on standardized curriculum and daily programme schedules. Maintained classroom discipline, student safety, and engagement through activities. Adjusted teaching delivery to match varying English proficiency levels. Tools used included lesson plans, activity schedules, and institutional guidelines. Achieved improved participant engagement and learning outcomes through adaptive communication techniques. Successfully managed multi-cultural groups, ensuring smooth daily programme execution. Received positive feedback for clarity of instruction and classroom management.

Virtual Assistant (Freelance) at ATMA SPACE SDN. BHD.

February 1, 2025 - December 1, 2025

Provided Level 2 operational and administrative support for complex inquiries. Coordinated daily operational tasks and monitored site executives remotely. Performed administrative tracking and reporting across multiple systems. Tools & processes used included Zendesk (Live Chat), Salesforce (Email Support), Jira & Atlassian for issue tracking and escalation, and Google Sheets for reporting and quality tracking. Achieved 30+ daily customer cases with a 90% customer satisfaction score and SLA compliance; improved first-contact resolution by 15% through redesigned chat scripts and tracking tools.

Customer Service Officer at Bullion Exchange

January 1, 2024 - January 1, 2025

Handled high-volume customer inquiries via live chat and email channels. Managed complaint resolution and service recovery processes. Escalated and documented technical issues for internal resolution. Drove escalation and resolution across multiple internal systems; contributed to data accuracy and cross-team collaboration.