Shivika Ch Oudhary

Assisted customers and supported Inland Revenue during a period of high demand with general inquiries related to Family Boost. Managed customer account updates, including personal details and tax-related information. Supported clients in resolving issues within the registration and claims process, ensuring smooth operations. Provided assistance with IRD number applications and facilitated access to online services for self-service customers. Helped explain personal income tax codes, rates, filing requirements, and income tax assessments for salary and wage earners. Guided clients through tax-related queries, including donation tax credit claims and outstanding return issues.

Increased profitability by identifying customer needs; developed data-driven reports for senior management; surpassed revenue targets by pursuing new opportunities; optimized pricing strategies and promotions to raise average deal size and revenue per customer.

Exceeded sales targets using negotiation skills and cloud solution knowledge; tracked performance with CRM and identified trends; collaborated with cross-functional teams to align sales with product and marketing; drove client engagement through follow-ups and consultative selling.