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I'm a flexible customer service professional with a track record of resolving inquiries, documenting call details, and preparing insightful reports. I thrive on delivering helpful answers to retain clients and collaborating with teams to drive better service outcomes. In recent roles, I led data cleansing and migration initiatives, supported large-scale government programs, and forged data-driven growth opportunities through business development and marketing alignment. I value governance, privacy, and cross-functional teamwork to deliver measurable results.…I'm a flexible customer service professional with a track record of resolving inquiries, documenting call details, and preparing insightful reports. I thrive on delivering helpful answers to retain clients and collaborating with teams to drive better service outcomes. In recent roles, I led data cleansing and migration initiatives, supported large-scale government programs, and forged data-driven growth opportunities through business development and marketing alignment. I value governance, privacy, and cross-functional teamwork to deliver measurable results.

Shivika Ch Oudhary

Project Manager, Data Analyst, Digital Marketer, +7

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I'm a flexible customer service professional with a track record of resolving inquiries, documenting call details, and preparing insightful reports. I thrive on delivering helpful answers to retain clients and collaborating with teams to drive better service outcomes. In recent roles, I led data cleansing and migration initiatives, supported large-scale government programs, and forged data-driven growth opportunities through business development and marketing alignment. I value governance, privacy, and cross-functional teamwork to deliver measurable results.…I'm a flexible customer service professional with a track record of resolving inquiries, documenting call details, and preparing insightful reports. I thrive on delivering helpful answers to retain clients and collaborating with teams to drive better service outcomes. In recent roles, I led data cleansing and migration initiatives, supported large-scale government programs, and forged data-driven growth opportunities through business development and marketing alignment. I value governance, privacy, and cross-functional teamwork to deliver measurable results.

Available to hire

I’m a flexible customer service professional with a track record of resolving inquiries, documenting call details, and preparing insightful reports. I thrive on delivering helpful answers to retain clients and collaborating with teams to drive better service outcomes.

In recent roles, I led data cleansing and migration initiatives, supported large-scale government programs, and forged data-driven growth opportunities through business development and marketing alignment. I value governance, privacy, and cross-functional teamwork to deliver measurable results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Business Development Executive at Great Learning Private Limited

August 1, 2019 - August 1, 2019

Increased profitability by identifying customer needs; developed data-driven reports for senior management; surpassed revenue targets by pursuing new opportunities; optimized pricing strategies and promotions to raise average deal size and revenue per customer.

Business Development Associate at Think and Learn Private Limited

June 1, 2018 - June 1, 2018

Exceeded sales targets using negotiation skills and cloud solution knowledge; tracked performance with CRM and identified trends; collaborated with cross-functional teams to align sales with product and marketing; drove client engagement through follow-ups and consultative selling.

Customer Service Officer at Inland Revenue

January 25, 2025 - January 25, 2025

Assisted customers and supported Inland Revenue during a period of high demand with general inquiries related to Family Boost. Managed customer account updates, including personal details and tax-related information. Supported clients in resolving issues within the registration and claims process, ensuring smooth operations. Provided assistance with IRD number applications and facilitated access to online services for self-service customers. Helped explain personal income tax codes, rates, filing requirements, and income tax assessments for salary and wage earners. Guided clients through tax-related queries, including donation tax credit claims and outstanding return issues.