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I am a dedicated, results-driven professional with over 14 years of experience spanning business operations, team leadership and project coordination. I specialize in aligning stakeholders, streamlining workflows and driving efficiency across functions. In my roles across education, travel, and customer service, I have delivered training programs, coordinated large youth events, and implemented CRM-driven improvements that boosted customer satisfaction and renewal rates.…I am a dedicated, results-driven professional with over 14 years of experience spanning business operations, team leadership and project coordination. I specialize in aligning stakeholders, streamlining workflows and driving efficiency across functions. In my roles across education, travel, and customer service, I have delivered training programs, coordinated large youth events, and implemented CRM-driven improvements that boosted customer satisfaction and renewal rates.

Shreya Chugh

Online Trainer, Presenter, Project Manager, +2

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I am a dedicated, results-driven professional with over 14 years of experience spanning business operations, team leadership and project coordination. I specialize in aligning stakeholders, streamlining workflows and driving efficiency across functions. In my roles across education, travel, and customer service, I have delivered training programs, coordinated large youth events, and implemented CRM-driven improvements that boosted customer satisfaction and renewal rates.…I am a dedicated, results-driven professional with over 14 years of experience spanning business operations, team leadership and project coordination. I specialize in aligning stakeholders, streamlining workflows and driving efficiency across functions. In my roles across education, travel, and customer service, I have delivered training programs, coordinated large youth events, and implemented CRM-driven improvements that boosted customer satisfaction and renewal rates.

Available to hire

I am a dedicated, results-driven professional with over 14 years of experience spanning business operations, team leadership and project coordination. I specialize in aligning stakeholders, streamlining workflows and driving efficiency across functions.

In my roles across education, travel, and customer service, I have delivered training programs, coordinated large youth events, and implemented CRM-driven improvements that boosted customer satisfaction and renewal rates.

Skills

Experience Level

Expert

Expert

Expert

Expert

Work Experience

SRE Teacher, Community Engagement & Youth Programs Coordinator at VISHWA HINDU PARISHAD OF AUSTRALIA

August 1, 2024 - August 1, 2024

Coordinated youth festivals and community events for 60+ participants; delivered 80+ SRE classes to promote emotional wellbeing and cultural pride; planned kids' camps and workshops to foster teamwork; facilitated leadership workshops to boost youth participation in community programs.

Customer Service Executive at Trend Micro Australia Pty Ltd

May 1, 2022 - May 1, 2022

Managed 500+ corporate accounts using Microsoft Dynamics NAV; optimized report generation, reducing renewal lapse numbers and increasing renewal rate by 30%. Reduced report generation timeframe by leveraging Excel functions for data matching, merging datasets, and automating lookups. Resolved 80+ weekly inquiries via chat, email and phone with 98% satisfaction; assisted integration of chat support on cashback platforms.

Customer Service Manager and HR at BOLLYDANCING STUDIO PRIVATE LIMITED

November 1, 2014 - November 1, 2014

Streamlined workflows using Mindbody, Asana and Zendesk for efficient responses, increasing customer retention and higher new trial conversion rate. Developed SOPs and training guides, reducing onboarding time for new hires by half. Managed payroll and rostering for 25+ employees. Resolved 200+ monthly client queries, maintaining a 95% satisfaction rate.

Lead Cabin Crew at INDIGO AIRWAYS LIMITED

May 1, 2013 - May 1, 2013

Led a rotational team of 6 cabin crew on 2000+ flights, ensuring streamlined workflow and coordination between the team. Headed a core team of 20 crew members, analysing recurring issues and driving process enhancements; collaborated with other operational teams to support efficient and quick flight turnarounds while maintaining high service standards. As Flight-In-Charge, resolved in-flight challenges, ensured strict safety compliance and excellent customer service delivery.

Quality Analyst at WIPRO LIMITED

September 1, 2009 - September 1, 2009

Audited 100+ weekly calls, identified defects and provided quality satisfaction scores. Resolved weekly escalated cases, delivering higher level support. Improved team performance, boosting customer satisfaction scores by 15% over 6 months.