Shreya Chugh
I am a dedicated, results-driven professional with over 14 years of experience spanning business operations, team leadership and project coordination.
About
I am a dedicated, results-driven professional with over 14 years of experience spanning business operations, team leadership and project coordination. I specialize in aligning stakeholders, streamlining workflows and driving efficiency across functions.
In my roles across education, travel, and customer service, I have delivered training programs, coordinated large youth events, and implemented CRM-driven improvements that boosted customer satisfaction and renewal rates.
- Joined November 2025
Industry experience
- Education
- Professional Services
- Travel & Hospitality
- Transportation & Logistics
- Retail
Work experience· 5 roles
Coordinated youth festivals and community events for 60+ participants; delivered 80+ SRE classes to promote emotional wellbeing and cultural pride; planned kids' camps and workshops to foster teamwork; facilitated leadership workshops to boost youth participation in community programs.
Managed 500+ corporate accounts using Microsoft Dynamics NAV; optimized report generation, reducing renewal lapse numbers and increasing renewal rate by 30%. Reduced report generation timeframe by leveraging Excel functions for data matching, merging datasets, and automating lookups. Resolved 80+ weekly inquiries via chat, email and phone with 98% satisfaction; assisted integration of chat support on cashback platforms.
Streamlined workflows using Mindbody, Asana and Zendesk for efficient responses, increasing customer retention and higher new trial conversion rate. Developed SOPs and training guides, reducing onboarding time for new hires by half. Managed payroll and rostering for 25+ employees. Resolved 200+ monthly client queries, maintaining a 95% satisfaction rate.
Education
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