Available to hire
Hello, I’m Shubha Sharmal, an administrative and customer service professional with extensive experience handling sales support, invoicing, scheduling, data entry and reporting across banking, insurance and education settings. I excel at delivering tailored solutions to customers, maintaining accurate records, and coordinating with teams to ensure smooth operations.
I thrive in fast-paced environments, value confidentiality, and enjoy building long-term relationships with clients. I am seeking full-time or part-time roles in customer services or office administration where I can leverage my experience and grow.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Advanced
Work Experience
Administration Assistant at The Burnt Elm Public School (Peel District School Board)
October 1, 2023 - October 29, 2025Assisted school staff in day-to-day administration activities, managed documentation and correspondence, supported scheduling and general clerical tasks, and maintained orderly records to support school operations.
Customer Services Representative at Meridian Credit Union
April 1, 2023 - April 1, 2023Handled customer queries and grievances, provided customer support and documentation, and contributed to issue resolution in a remote setting.
Administrative Assistant at The Cooperators
August 1, 2022 - August 1, 2022Answered phone calls, delivered messages to staff, greeted visitors, and maintained filing systems; created and updated databases, analyzed sales data in Excel, and supported department operations; maintained confidentiality.
Education
Post Graduation Diploma in Business Management (PGDBM) at Centre for Management Development, Uttar Pradesh, India
January 11, 2030 - October 29, 2025Bachelor of Commerce (Honours) at University of Delhi, India
January 11, 2030 - October 29, 2025MS Excel Training (Online) at The Learning Place, Brampton, Canada
January 11, 2030 - October 29, 2025Office Administrator Course at The Learning Place, Brampton, Canada
January 11, 2030 - October 29, 2025Qualifications
MS Excel Training (Online)
January 11, 2030 - October 29, 2025Office Administrator Course
January 11, 2030 - October 29, 2025Industry Experience
Education, Financial Services, Professional Services, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
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