Available to hire
Experienced Business Analyst with 8+ years of support across e-commerce, finance, regulatory compliance, contact centers, and supply chain domains. Skilled at gathering and analyzing complex business and regulatory requirements, driving process improvements, automation, and compliance reporting.
Able to collaborate cross-functionally with stakeholders and technical teams to deliver data-driven, regulatory-compliant solutions using Agile practices. Strong expertise in financial reporting, payment operations, billing reconciliation, and risk monitoring.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Dutch
Beginner
Work Experience
Project Manager at Fundviser
October 1, 2024 - PresentLed end-to-end delivery of Marketplace Management System for payment, order, and refund management, defining project scope, objectives, milestones, and budgets.
Project Manager at Pure Software
September 1, 2024 - October 13, 2025Defined project scope and agile delivery of fraud detection dashboards and payment compliance solutions. Led planning sessions, sprint reviews, backlog prioritization, engaging business users for requirements and feedback. Coordinated advanced data analytics and reporting projects, delivering weekly performance reports and supporting strategic decision-making. Facilitated training and adoption for new analytics tools, documented processes and conducted post-go-live support. Guided team members through process automation initiatives, enhancing efficiency and collaboration with dynamic project environments.
Project Manager at Swastik Engineering
April 1, 2022 - October 13, 2025Led transformation projects in contact center and digital workflows, defining requirements, scope, and acceptance criteria with stakeholders. Managed schedules, budgets, risk analysis, and change requests across CX and mortgage automation initiatives. Developed dashboards for portfolio monitoring, regulatory reporting, and risk management. Coordinated cross-functional sessions for process enhancements, documentation, and regulatory alignment. Fostered collaboration between business and technical teams throughout project delivery, supported adoption of new solutions. Drove implementation of workflow automation initiatives, increasing operational agility and stakeholder satisfaction.
Project Manager at Swastik Engineering
April 4, 2016 - April 29, 2022Led transformation projects in contact center and digital workflows, defining
requirements, scope, and acceptance criteria with stakeholders.
Managed schedules, budget, risk analysis, and change requests across CX and
mortgage automation initiatives.
Developed dashboards for portfolio monitoring, regulatory reporting, and risk
management.
Coordinated cross-functional sessions for process enhancements, documentation,
and regulatory alignment.
Fostered collaboration between business and technical teams throughout project
delivery, supporting adoption of new solutions.
Drove implementation of workflow automation initiatives, increasing operational
agility and stakeholder satisfaction.
Business Analyst at Swastik Engineering
April 1, 2022 - October 14, 2025Led transformation projects in contact center and digital workflows, defining requirements, scope, and acceptance criteria with stakeholders. Managed schedules, budgets, risk analysis, and change requests across CX and mortgage automation initiatives. Developed dashboards for portfolio monitoring, regulatory reporting, and risk management. Coordinated cross-functional sessions for process enhancements, documentation, and regulatory alignment. Fostered collaboration between business and technical teams throughout project delivery, supporting adoption of new solutions. Drove implementation of workflow automation initiatives, increasing operational agility and stakeholder satisfaction.
Business Analyst at Pure Software
September 1, 2024 - October 14, 2025Led the end-to-end delivery of fraud detection dashboards and payment compliance solutions. Led planning sessions, sprint reviews, backlog prioritization, engaging business users for requirements and feedback. Coordinated advanced data analytics and reporting projects, delivering weekly performance reports and supporting strategic decision-making. Facilitated training and adoption for new analytics tools, documenting processes and providing post-go-live support. Guided team members through process automation initiatives, enhancing efficiency and collaboration in dynamic project environments.
Business Analyst at Fundvizer
October 1, 2024 - PresentLed the end-to-end delivery of a Marketplace Management System for payment, order, and refund management, defining project scope, objectives, milestones, and budgets. Developed project plans, resource allocation models, timelines, risk registers; monitored progress through weekly status reviews and KPIs. Coordinated cross-functional teams (IT, Finance, Compliance), driving stakeholder alignment and resolving issues to ensure timely delivery. Managed UAT cycles, end-user training, and documentation and process optimization initiatives. Ensured adherence to regulatory standards and maintained change logs for payment compliance features.
Business Analyst at Pure Software
September 30, 2024 - October 14, 2025Led planning sessions, sprint reviews, backlog prioritization, engaging business users for requirements and feedback. Coordinated advanced data analytics and reporting projects, delivering weekly performance reports and supporting strategic decision-making. Coordinated cross-functional sessions for process enhancements and regulatory alignment to support digital transformation initiatives.
Business Analyst at Swastik Engineering
April 30, 2022 - October 14, 2025Led transformation projects in contact center and digital workflows, defining requirements, scope, and acceptance criteria with stakeholders. Managed schedules, budgets, risk analysis, and change requests across CX and mortgage automation initiatives. Developed dashboards for portfolio monitoring, regulatory reporting, and risk management. Coordinated cross-functional sessions for process improvements, documentation, and regulatory alignment. Fostered collaboration between business and technical teams throughout project delivery and supported adoption of new solutions. Drove implementation of workflow automation initiatives, increasing operational agility and stakeholder satisfaction.
Business Analyst
October 1, 2024 - November 6, 2025Designed the complete Returns and Refunds flow for a prominent company, using APIs and Swagger documentation to define seamless system integrations. Performed full Business Analyst responsibilities including requirements gathering, stakeholder coordination, and process mapping to deliver effective solutions. Created Power BI dashboards for actionable insights and have strong SQL skills to extract, clean, and analyze data for reporting and decision-making.
Business Analyst at Swastik Engineering
April 1, 2022 - April 1, 2022Led business process mapping, gap analysis, and requirement gathering for ERP finance modules customization, ensuring alignment with organizational policies. Coordinated with IT teams for system enhancements, integration testing, and UAT. Developed training guides and conducted knowledge transfer sessions with business users.
Business Analyst at Pure Software
September 1, 2024 - September 1, 2024Worked extensively on the Marketplace Management System (MMS), a multi-channel platform managing payments, orders, and refunds, ensuring seamless process flow and integration across sales channels. Designed detailed process flows and collaborated with multiple teams to enhance MMS functionality, driving improvements in order accuracy and payment reconciliation. Played a key role in the Fraud Management System by implementing rule-based filters to screen incoming orders, followed by applying machine learning algorithms for advanced fraud detection. Developed and maintained a Fraud portal used by the fraud investigation team, providing real-time data and insights to make informed decisions on flagged transactions. Coordinated UAT and prepared comprehensive training materials for MMS and fraud operations users, facilitating smooth adoption and operational efficiency. Collaborated with finance, compliance, and technical teams to ensure regulatory alignment, data accuracy, and continuous en
Education
Qualifications
Bachelor of Technology (Electronics and Communications)
September 10, 2012 - March 21, 2016PSM & PSPO trained
January 11, 2030 - October 14, 2025CCBA trained
January 11, 2030 - October 14, 2025IIBA BA E trained
January 11, 2030 - October 14, 2025Bachelor of Technology (Electronics and Communications)
January 11, 2030 - October 14, 2025Bachelor of Technology (Electronics and Communications)
January 11, 2030 - January 1, 2016Industry Experience
Software & Internet, Financial Services, Professional Services, Media & Entertainment, Retail, Transportation & Logistics, Telecommunications, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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