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I'm Sidra Lestrade-Malon, a client service and customer operations professional with extensive experience in compliance, underwriting and training, driven by a strong culture of quality and results. I thrive in premium service environments, excel at analyzing quality metrics and improving underwriting accuracy, and enjoy mentoring teams. I am fluent in English and French, hold a Massachusetts license, and am passionate about luxury customer experiences and personalized service.…I'm Sidra Lestrade-Malon, a client service and customer operations professional with extensive experience in compliance, underwriting and training, driven by a strong culture of quality and results. I thrive in premium service environments, excel at analyzing quality metrics and improving underwriting accuracy, and enjoy mentoring teams. I am fluent in English and French, hold a Massachusetts license, and am passionate about luxury customer experiences and personalized service.

Sidra Lestrade-Malon

Copywriter, Content Creator, Brand Designer, +2

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I'm Sidra Lestrade-Malon, a client service and customer operations professional with extensive experience in compliance, underwriting and training, driven by a strong culture of quality and results. I thrive in premium service environments, excel at analyzing quality metrics and improving underwriting accuracy, and enjoy mentoring teams. I am fluent in English and French, hold a Massachusetts license, and am passionate about luxury customer experiences and personalized service.…I'm Sidra Lestrade-Malon, a client service and customer operations professional with extensive experience in compliance, underwriting and training, driven by a strong culture of quality and results. I thrive in premium service environments, excel at analyzing quality metrics and improving underwriting accuracy, and enjoy mentoring teams. I am fluent in English and French, hold a Massachusetts license, and am passionate about luxury customer experiences and personalized service.

Available to hire

I’m Sidra Lestrade-Malon, a client service and customer operations professional with extensive experience in compliance, underwriting and training, driven by a strong culture of quality and results.

I thrive in premium service environments, excel at analyzing quality metrics and improving underwriting accuracy, and enjoy mentoring teams. I am fluent in English and French, hold a Massachusetts license, and am passionate about luxury customer experiences and personalized service.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Fluent

Work Experience

Responsable du Service Client & Formatrice Principale at Amica Mutual Insurance

April 1, 2021 - March 31, 2025

Led onboarding and training of new staff on compliance, underwriting and sales techniques; achieved 100% improvement in quality control; supported 85% success rate on the Massachusetts license exam; analyzed quality indicators to identify risk trends and ensured underwriting accuracy.

Représentante Commerciale & Relation Client at A-Affordable Auto Insurance

August 1, 2020 - April 30, 2021

Managed 35-40 client calls daily; resolved billing issues, policy changes and compliance; achieved 85% customer satisfaction; supervised multi-state accounts ensuring regulatory compliance; proactively reviewed policies and resolved issues; reduced underwriting errors.

Relation Client Ventes at Pemberton Farms

October 1, 2018 - August 31, 2020

Provided efficient, professional client service with strong viticulture expertise; conducted presentations, merchandising, tastings and staff training; designed and deployed innovative sales strategies to welcome new customers and support product launches.