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I am a community content management and moderation professional with nearly nine years of experience across technology, media, and education environments. I have managed sensitive and potentially harmful content, analyzed emerging trends, supported legal and policy compliance, and consistently delivered strong productivity, handling-time, and accuracy results. My experience includes working with Indonesian, Sundanese, and global-language queues while collaborating closely with team leaders, quality assurance teams, and cross-functional stakeholders. I also bring a customer-focused communication style developed through my work supporting students and parents at Universitas Pelita Harapan. I enjoy solving problems, improving operational strategies, creating engaging social media content, and helping teams perform effectively in fast-paced settings. I am adaptable, empathetic, detail-oriented, and motivated by opportunities to contribute to safe, reliable, and user-centered digital experiences.…I am a community content management and moderation professional with nearly nine years of experience across technology, media, and education environments. I have managed sensitive and potentially harmful content, analyzed emerging trends, supported legal and policy compliance, and consistently delivered strong productivity, handling-time, and accuracy results. My experience includes working with Indonesian, Sundanese, and global-language queues while collaborating closely with team leaders, quality assurance teams, and cross-functional stakeholders. I also bring a customer-focused communication style developed through my work supporting students and parents at Universitas Pelita Harapan. I enjoy solving problems, improving operational strategies, creating engaging social media content, and helping teams perform effectively in fast-paced settings. I am adaptable, empathetic, detail-oriented, and motivated by opportunities to contribute to safe, reliable, and user-centered digital experiences.

Silvia Etiara Tantianty

Copywriter, Social Media Manager, Community Manager, +1

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I am a community content management and moderation professional with nearly nine years of experience across technology, media, and education environments. I have managed sensitive and potentially harmful content, analyzed emerging trends, supported legal and policy compliance, and consistently delivered strong productivity, handling-time, and accuracy results. My experience includes working with Indonesian, Sundanese, and global-language queues while collaborating closely with team leaders, quality assurance teams, and cross-functional stakeholders. I also bring a customer-focused communication style developed through my work supporting students and parents at Universitas Pelita Harapan. I enjoy solving problems, improving operational strategies, creating engaging social media content, and helping teams perform effectively in fast-paced settings. I am adaptable, empathetic, detail-oriented, and motivated by opportunities to contribute to safe, reliable, and user-centered digital experiences.…I am a community content management and moderation professional with nearly nine years of experience across technology, media, and education environments. I have managed sensitive and potentially harmful content, analyzed emerging trends, supported legal and policy compliance, and consistently delivered strong productivity, handling-time, and accuracy results. My experience includes working with Indonesian, Sundanese, and global-language queues while collaborating closely with team leaders, quality assurance teams, and cross-functional stakeholders. I also bring a customer-focused communication style developed through my work supporting students and parents at Universitas Pelita Harapan. I enjoy solving problems, improving operational strategies, creating engaging social media content, and helping teams perform effectively in fast-paced settings. I am adaptable, empathetic, detail-oriented, and motivated by opportunities to contribute to safe, reliable, and user-centered digital experiences.

Available to hire

I am a community content management and moderation professional with nearly nine years of experience across technology, media, and education environments. I have managed sensitive and potentially harmful content, analyzed emerging trends, supported legal and policy compliance, and consistently delivered strong productivity, handling-time, and accuracy results. My experience includes working with Indonesian, Sundanese, and global-language queues while collaborating closely with team leaders, quality assurance teams, and cross-functional stakeholders.

I also bring a customer-focused communication style developed through my work supporting students and parents at Universitas Pelita Harapan. I enjoy solving problems, improving operational strategies, creating engaging social media content, and helping teams perform effectively in fast-paced settings. I am adaptable, empathetic, detail-oriented, and motivated by opportunities to contribute to safe, reliable, and user-centered digital experiences.

Skills

Copywriting

Experience Level

Copywriting

Expert

Language

Indonesian

Fluent

Sundanese

Fluent

English

Advanced

Work Experience

Moderator at ByteDance Indonesia

June 1, 2025 - Present

Moderator for Indonesia Project market (Sunda language) with initial focus from June-December 2025, later transitioning to ROW market planning; maintained KPI targets with resilience and commitment, overseeing complex queue management and cross-language moderation.

Content Moderator - Indonesia Project Market (Sundanese language) at TDCX Thailand

June 1, 2025 - Present

Content Moderator and Operations Specialist for Indonesia market, focusing on Sundanese language. Responsible for timely content management, ensuring legal compliance and safety of platform content, coordinating with supervising departments, and maintaining productivity targets (1,000 tasks/day across video, chat, audio, image) with handling times around 22-25 seconds and accuracy around 97-94%. Start: 2025-06-01; End:

Community Content Management Specialist at ByteDance Indonesia

January 1, 2021 - Present

Led community content management for the Indonesia market, with a focus on Sunda language and sensitive content. Ensured legal compliance and safety of content uploaded to the platform. Coordinated with supervising departments for timely content moderation and risk mitigation of potentially harmful policies. Achieved KPIs with resilience and commitment; handled approximately 1,000 tasks per day across video, chat, audio, and image content; maintained 90-100% KPI accuracy, 450-500 productivity, and 50-55 seconds handling time. Took on responsibility as team lead and quality assurance of content to ensure policy compliance. Contributed to market strategy and cross-functional collaboration for ROW expansion.

Customer Relations Specialist at Universitas Pelita Harapan

May 1, 2017 - December 1, 2020

Responded to inquiries from students and parents via social media and other channels, scheduled graduation events, handled customer complaints, and provided timely, empathetic solutions while maintaining positive relationships with internal and external stakeholders.