Content Moderator - Indonesia Project Market (Sundanese language) at TDCX Thailand

Content Moderator and Operations Specialist for Indonesia market, focusing on Sundanese language. Responsible for timely content management, ensuring legal compliance and safety of platform content, coordinating with supervising departments, and maintaining productivity targets (1,000 tasks/day across video, chat, audio, image) with handling times around 22-25 seconds and accuracy around 97-94%. Start: 2025-06-01; End:

Customer Relations Specialist at Universitas Pelita Harapan

Responded to inquiries from students and parents via social media and other channels, scheduled graduation events, handled customer complaints, and provided timely, empathetic solutions while maintaining positive relationships with internal and external stakeholders.

Community Content Management Specialist at ByteDance Indonesia

Led community content management for the Indonesia market, with a focus on Sunda language and sensitive content. Ensured legal compliance and safety of content uploaded to the platform. Coordinated with supervising departments for timely content moderation and risk mitigation of potentially harmful policies. Achieved KPIs with resilience and commitment; handled approximately 1,000 tasks per day across video, chat, audio, and image content; maintained 90-100% KPI accuracy, 450-500 productivity, and 50-55 seconds handling time. Took on responsibility as team lead and quality assurance of content to ensure policy compliance. Contributed to market strategy and cross-functional collaboration for ROW expansion.