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I’m Simon Holm, born on February 16, 2000, in Jakobstad, Finland. I’m a recent graduate with a Bachelor’s degree in Business Administration from Novia University of Applied Sciences, majoring in International Business. I’m highly interested in marketing and business development, especially how AI and digital solutions can drive these fields forward. I thrive in environments where creativity meets analysis. Through my studies, internships, and customer service experience, I’ve learned the importance of clear communication, responsibility, and teamwork. I’m curious, detail-oriented, and always ready to take on new challenges where I can grow and contribute with fresh perspectives. I feel most satisfied when I know I’ve done my very best.…I’m Simon Holm, born on February 16, 2000, in Jakobstad, Finland. I’m a recent graduate with a Bachelor’s degree in Business Administration from Novia University of Applied Sciences, majoring in International Business. I’m highly interested in marketing and business development, especially how AI and digital solutions can drive these fields forward. I thrive in environments where creativity meets analysis. Through my studies, internships, and customer service experience, I’ve learned the importance of clear communication, responsibility, and teamwork. I’m curious, detail-oriented, and always ready to take on new challenges where I can grow and contribute with fresh perspectives. I feel most satisfied when I know I’ve done my very best.

Simon Holm

Digital Marketer, Marketing Analyst, Growth Marketer, +1

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I’m Simon Holm, born on February 16, 2000, in Jakobstad, Finland. I’m a recent graduate with a Bachelor’s degree in Business Administration from Novia University of Applied Sciences, majoring in International Business. I’m highly interested in marketing and business development, especially how AI and digital solutions can drive these fields forward. I thrive in environments where creativity meets analysis. Through my studies, internships, and customer service experience, I’ve learned the importance of clear communication, responsibility, and teamwork. I’m curious, detail-oriented, and always ready to take on new challenges where I can grow and contribute with fresh perspectives. I feel most satisfied when I know I’ve done my very best.…I’m Simon Holm, born on February 16, 2000, in Jakobstad, Finland. I’m a recent graduate with a Bachelor’s degree in Business Administration from Novia University of Applied Sciences, majoring in International Business. I’m highly interested in marketing and business development, especially how AI and digital solutions can drive these fields forward. I thrive in environments where creativity meets analysis. Through my studies, internships, and customer service experience, I’ve learned the importance of clear communication, responsibility, and teamwork. I’m curious, detail-oriented, and always ready to take on new challenges where I can grow and contribute with fresh perspectives. I feel most satisfied when I know I’ve done my very best.

Available to hire

I’m Simon Holm, born on February 16, 2000, in Jakobstad, Finland. I’m a recent graduate with a Bachelor’s degree in Business Administration from Novia University of Applied Sciences, majoring in International Business. I’m highly interested in marketing and business development, especially how AI and digital solutions can drive these fields forward.

I thrive in environments where creativity meets analysis. Through my studies, internships, and customer service experience, I’ve learned the importance of clear communication, responsibility, and teamwork. I’m curious, detail-oriented, and always ready to take on new challenges where I can grow and contribute with fresh perspectives. I feel most satisfied when I know I’ve done my very best.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Swedish

Fluent

Finnish

Advanced

English

Advanced

Work Experience

Customer Support Representative – Spotify Project (Digital support) at ModSquad (Independent Contractor), Remote

January 1, 2026 - April 30, 2026

Provided customer support for Spotify users through digital support channels. Assisted customers with account-related issues, subscription inquiries, troubleshooting, and general service support while maintaining a high level of professionalism and customer satisfaction. Developed communication and problem-solving skills in a fast-paced digital environment.

Customer service at Bonnier News

August 1, 2024 - August 31, 2026

Participated in the summers of 2025 and 2026. Took part in launching the new product +Allt, combining Bonniers digital newspapers and magazines into one subscription. Gained experience in customer communication, product launches, and digital services in a large media company environment.

Customer service at Stormossen

May 1, 2023 - August 31, 2023

Handled waste management inquiries via phone and email, and created and terminated customer accounts. Built experience with CRM systems.

Project worker (Paperless Service 2023) at Lähitapiola

May 1, 2022 - August 31, 2022

Worked on the Paperless Service 2023 project focused on transitioning from paper-based insurance documents and invoices to digital formats. Conducted customer calls to inform customers about the paperless service and encouraged them to choose the digital option. Ranked second out of nine project workers in terms of new digital customers among Swedish-speaking customers and achieved the highest number among Swedish-speaking customers. Developed strong experience in effective customer communication at scale.

Store worker at Halpa-Halli

April 1, 2021 - August 31, 2021

Handled multiple tasks including cashier duties, warehouse work, restocking shelves, and customer service. Further developed customer service and sales skills.

Cashier at K-Rauta

January 1, 2020 - March 31, 2020

Worked in sales and customer service, gaining extensive experience in both areas.

Office worker at Oy Herrfors Ab

January 1, 2020 - March 31, 2020

Corrected customer data as part of implementing a new CRM system and prepared for the introduction of Fingrid's data hub.

Restaurant worker at McDonald's

June 1, 2017 - August 31, 2019

Performed various tasks at a fast-food restaurant including cooking, customer service, and cleaning. Gained valuable experience in customer service and learned to manage stressful situations.