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I’m a technical support professional with hands-on experience helping end users in corporate environments, troubleshooting Windows and macOS issues, resolving network and connectivity problems, and supporting Microsoft 365 tools like Teams, SharePoint, Word, Excel, and Outlook. I focus on clear, user-friendly communication, first-time-fix quality, and maintaining accurate support records while following SOPs and escalation procedures. I’ve also built experience in high-quality, structured digital work as an AI Data Trainer—performing classification and issue identification tasks with strong attention to detail and compliance. In addition, I previously supported high-volume evaluation work by analyzing large datasets against guidelines, staying consistent across parallel tasks, and continuously improving workflow efficiency.…I’m a technical support professional with hands-on experience helping end users in corporate environments, troubleshooting Windows and macOS issues, resolving network and connectivity problems, and supporting Microsoft 365 tools like Teams, SharePoint, Word, Excel, and Outlook. I focus on clear, user-friendly communication, first-time-fix quality, and maintaining accurate support records while following SOPs and escalation procedures. I’ve also built experience in high-quality, structured digital work as an AI Data Trainer—performing classification and issue identification tasks with strong attention to detail and compliance. In addition, I previously supported high-volume evaluation work by analyzing large datasets against guidelines, staying consistent across parallel tasks, and continuously improving workflow efficiency.

Simon Mohaeka

Data Annotator, AI Trainer, AI Evaluator

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I’m a technical support professional with hands-on experience helping end users in corporate environments, troubleshooting Windows and macOS issues, resolving network and connectivity problems, and supporting Microsoft 365 tools like Teams, SharePoint, Word, Excel, and Outlook. I focus on clear, user-friendly communication, first-time-fix quality, and maintaining accurate support records while following SOPs and escalation procedures. I’ve also built experience in high-quality, structured digital work as an AI Data Trainer—performing classification and issue identification tasks with strong attention to detail and compliance. In addition, I previously supported high-volume evaluation work by analyzing large datasets against guidelines, staying consistent across parallel tasks, and continuously improving workflow efficiency.…I’m a technical support professional with hands-on experience helping end users in corporate environments, troubleshooting Windows and macOS issues, resolving network and connectivity problems, and supporting Microsoft 365 tools like Teams, SharePoint, Word, Excel, and Outlook. I focus on clear, user-friendly communication, first-time-fix quality, and maintaining accurate support records while following SOPs and escalation procedures. I’ve also built experience in high-quality, structured digital work as an AI Data Trainer—performing classification and issue identification tasks with strong attention to detail and compliance. In addition, I previously supported high-volume evaluation work by analyzing large datasets against guidelines, staying consistent across parallel tasks, and continuously improving workflow efficiency.

Available to hire

I’m a technical support professional with hands-on experience helping end users in corporate environments, troubleshooting Windows and macOS issues, resolving network and connectivity problems, and supporting Microsoft 365 tools like Teams, SharePoint, Word, Excel, and Outlook. I focus on clear, user-friendly communication, first-time-fix quality, and maintaining accurate support records while following SOPs and escalation procedures.

I’ve also built experience in high-quality, structured digital work as an AI Data Trainer—performing classification and issue identification tasks with strong attention to detail and compliance. In addition, I previously supported high-volume evaluation work by analyzing large datasets against guidelines, staying consistent across parallel tasks, and continuously improving workflow efficiency.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Technical Support Specialist - ENSafrica at ENSafrica

March 1, 2025 - August 31, 2025

Provided daily technical support to 20+ internal users via chat, phone, and ticketing systems, maintaining productivity and service quality across high-volume concurrent queries. Diagnosed and resolved Windows, macOS, iOS, and Android issues including login failures, performance problems, and software errors. Investigated and resolved network connectivity issues and supported VPN, Wi-Fi, and email configuration. Assisted users with Microsoft Teams and SharePoint access to ensure uninterrupted collaboration. Supported hardware including PCs, scanners, and peripherals; configured and troubleshot printers, including thermal printers. Logged and tracked support interactions accurately in Freshdesk, following SOPs for case handling and escalation. Communicated technical resolutions clearly to non-technical users, prioritizing first-time fix and user satisfaction.

AI Data Trainer at Centific (OneForma)

August 1, 2024 - February 28, 2025

Delivered high-accuracy classification and issue-identification tasks under strict quality and process-compliance standards. Analyzed system behavior and applied structured troubleshooting methods to assigned tasks. Coordinated with the support team to resolve technical inconsistencies and workflow issues on my dashboard, ensuring tasks met agreed quality requirements.

AI Data Trainer at Clickworker

July 1, 2024 - February 28, 2025

Completed high volumes of digital tasks requiring strict adherence to technical instructions and quality standards. Identified data errors and validated system outputs to maintain accuracy. Worked independently to improve task-flow efficiency and consistency while meeting productivity expectations.

Search Engine Evaluator at Appen

March 1, 2023 - July 31, 2024

Analyzed 1,000+ items weekly against detailed evaluation guidelines and technical standards, maintaining high accuracy. Managed multiple parallel tasks independently while meeting productivity targets. Demonstrated consistency, discipline, and strong attention to detail across a sustained high-volume workload.