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I'm a motivated and detail-oriented customer support professional with over 3 years of experience in client communication, team coordination, and content management. I excel at resolving customer issues efficiently, optimizing workflows, and using digital tools to improve operations. I'm multilingual and highly adaptable, with a solid foundation in marketing and content creation. I'm seeking long-term opportunities to contribute to a company's growth and success.…I'm a motivated and detail-oriented customer support professional with over 3 years of experience in client communication, team coordination, and content management. I excel at resolving customer issues efficiently, optimizing workflows, and using digital tools to improve operations. I'm multilingual and highly adaptable, with a solid foundation in marketing and content creation. I'm seeking long-term opportunities to contribute to a company's growth and success.

Simona Postică

Content Creator, Social Media Manager, Graphic Designer, +2

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I'm a motivated and detail-oriented customer support professional with over 3 years of experience in client communication, team coordination, and content management. I excel at resolving customer issues efficiently, optimizing workflows, and using digital tools to improve operations. I'm multilingual and highly adaptable, with a solid foundation in marketing and content creation. I'm seeking long-term opportunities to contribute to a company's growth and success.…I'm a motivated and detail-oriented customer support professional with over 3 years of experience in client communication, team coordination, and content management. I excel at resolving customer issues efficiently, optimizing workflows, and using digital tools to improve operations. I'm multilingual and highly adaptable, with a solid foundation in marketing and content creation. I'm seeking long-term opportunities to contribute to a company's growth and success.

Available to hire

I’m a motivated and detail-oriented customer support professional with over 3 years of experience in client communication, team coordination, and content management. I excel at resolving customer issues efficiently, optimizing workflows, and using digital tools to improve operations.

I’m multilingual and highly adaptable, with a solid foundation in marketing and content creation. I’m seeking long-term opportunities to contribute to a company’s growth and success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

Romanian, Moldavian, Moldovan

Fluent

Russian

Fluent

English

Intermediate

French

Intermediate

Italian

Beginner

Work Experience

Customer Support Manager at Bloomcoding

May 1, 2024 - Present

Led day-to-day customer communication across email, phone, and live chat platforms; Managed and tracked client requests using Notion, Airtable, and internal CRM tools; Scheduled and coordinated support team shifts to ensure consistent coverage; Delivered timely and empathetic solutions to client issues, improving satisfaction rates; Created internal support documentation to streamline team operations; Liaised with technical and product teams to ensure prompt issue resolution; Trained and supported new team members in tools, processes, and communication standards.

Call Center Operator at 1Call Center

September 1, 2023 - October 1, 2024

Handled high-volume inbound/outbound calls for order processing and support; Executed upselling techniques during calls, contributing to monthly revenue targets; Used VOIP systems and CRM software to log customer interactions and order details; Resolved client concerns quickly while maintaining high professionalism; Worked under pressure to meet call volume and satisfaction KPIs.

Content Manager at OOK Group

December 1, 2022 - March 1, 2023

Created visual and animated postcards for global holidays using Adobe Photoshop and Canva; Translated visual content into multiple languages for international platforms; Managed digital content uploads to internal systems, ensuring proper organization; Edited outdated visuals to align with current branding and events.

Social Media Manager at Lightform Creative Studio

November 1, 2021 - June 1, 2022

Developed and scheduled engaging content for Facebook, Instagram, and LinkedIn; Maintained and updated the social media content calendar; Monitored inboxes and comments, responding to messages to maintain brand voice; Created visually appealing graphics and written posts tailored to each platform.