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I am a dedicated IT Support Specialist with hands-on experience in technical support, user assistance, and system troubleshooting across multiple platforms. I'm skilled in Windows, macOS, and Linux environments, with a solid foundation in cybersecurity, network engineering, and web technologies through both formal education and Google Cybersecurity certification.…

Simon Desjardins

Back-End Developer, Web Developer, Front-End Developer, +5

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I am a dedicated IT Support Specialist with hands-on experience in technical support, user assistance, and system troubleshooting across multiple platforms. I'm skilled in Windows, macOS, and Linux environments, with a solid foundation in cybersecurity, network engineering, and web technologies through both formal education and Google Cybersecurity certification.…

Available to hire

I am a dedicated IT Support Specialist with hands-on experience in technical support, user assistance, and system troubleshooting across multiple platforms.

I’m skilled in Windows, macOS, and Linux environments, with a solid foundation in cybersecurity, network engineering, and web technologies through both formal education and Google Cybersecurity certification.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Fluent

Work Experience

Part-Time Technical Support Assistant at Gateway Church

June 1, 2023 - September 9, 2025

Provided part-time support for AV systems and live-streaming. Assisted with event technology, troubleshooting, and logistics to help deliver smooth, engaging experiences within a nonprofit community setting.

Help Desk Assistant at CNIB

February 1, 2022 - September 9, 2025

Supported CNIB's "Phone it Forward" program through client outreach, data management, and tech training. Provided help desk assistance and participant support in technology programs, ensuring smooth operations and accessible experiences.

Part-Time Technical Support Assistant at Gateway Church

June 1, 2023 - September 9, 2025

Provided part-time support for A/V systems and live-streaming. Assisted with event technology, troubleshooting, and logistics to help deliver smooth, engaging experiences within a nonprofit community setting.

Help Desk Assistant at CNIB

February 1, 2022 - September 9, 2025

Communications Coordinator at Gateway Church

January 1, 2023 - Present

Set up screen projections for large and small events and groups, ensuring content is displayed in an orderly and timely manner. Facilitated activities with children, such as games and serving food during day programs. Worked with Program leaders to support the planning and execution of events. Kept the office spaces and kitchen clean by organizing, and removing expired food to maintain health and safety of individuals using the facility.

Help Desk Assistant at CNIB

January 1, 2022 - October 15, 2025

Supported CNIB’s “Phone it Forward” program through client outreach, data management, and tech training. Provided help desk assistance and participant support in technology programs, ensuring smooth operations and accessible experiences. Contacted individuals who were legally blind to inform them of Accessibility features on phones and other services that will assist them with daily activities. Recorded data using Microsoft Excel to keep track phone inventory and managing supplies to ensure availability.

Event & Media Support Assistant at Gateway Church

April 1, 2023 - June 1, 2023

Supported setup and teardown of events and activities, ensuring smooth operations and organized spaces. Assisted with food preparation, including cooking and maintaining cleanliness of kitchen areas. Handed out meals and provided friendly service to participants during community events. Operated a camera for live-streamed events and managed slide presentations for sing-alongs. Set up and maintained microphones, music stations, and other audio equipment for performances. Kept the children's area clean, safe, and inviting throughout events.