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I'm Mark Smith, a Senior UX/Product Designer with 10+ years of experience shaping user-centered, accessible, and privacy-conscious software. I blend UX principles with AI/LLM safety considerations and have hands-on experience deploying LLMs and AI agents in regulated environments such as financial services. I excel at turning complex research into actionable insights and building structured evaluation frameworks to drive measurable improvements. I champion responsible design that respects user privacy and safety, and I work well independently to tight deadlines. I communicate clearly with stakeholders, translate technical findings into business impacts, and continually advocate for privacy-by-design, accessibility, and ethical AI practices.…I'm Mark Smith, a Senior UX/Product Designer with 10+ years of experience shaping user-centered, accessible, and privacy-conscious software. I blend UX principles with AI/LLM safety considerations and have hands-on experience deploying LLMs and AI agents in regulated environments such as financial services. I excel at turning complex research into actionable insights and building structured evaluation frameworks to drive measurable improvements. I champion responsible design that respects user privacy and safety, and I work well independently to tight deadlines. I communicate clearly with stakeholders, translate technical findings into business impacts, and continually advocate for privacy-by-design, accessibility, and ethical AI practices.

Mark Smith

UX Designer, Product Designer, UI Designer, +2

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I'm Mark Smith, a Senior UX/Product Designer with 10+ years of experience shaping user-centered, accessible, and privacy-conscious software. I blend UX principles with AI/LLM safety considerations and have hands-on experience deploying LLMs and AI agents in regulated environments such as financial services. I excel at turning complex research into actionable insights and building structured evaluation frameworks to drive measurable improvements. I champion responsible design that respects user privacy and safety, and I work well independently to tight deadlines. I communicate clearly with stakeholders, translate technical findings into business impacts, and continually advocate for privacy-by-design, accessibility, and ethical AI practices.…I'm Mark Smith, a Senior UX/Product Designer with 10+ years of experience shaping user-centered, accessible, and privacy-conscious software. I blend UX principles with AI/LLM safety considerations and have hands-on experience deploying LLMs and AI agents in regulated environments such as financial services. I excel at turning complex research into actionable insights and building structured evaluation frameworks to drive measurable improvements. I champion responsible design that respects user privacy and safety, and I work well independently to tight deadlines. I communicate clearly with stakeholders, translate technical findings into business impacts, and continually advocate for privacy-by-design, accessibility, and ethical AI practices.

Available to hire

I’m Mark Smith, a Senior UX/Product Designer with 10+ years of experience shaping user-centered, accessible, and privacy-conscious software. I blend UX principles with AI/LLM safety considerations and have hands-on experience deploying LLMs and AI agents in regulated environments such as financial services. I excel at turning complex research into actionable insights and building structured evaluation frameworks to drive measurable improvements.

I champion responsible design that respects user privacy and safety, and I work well independently to tight deadlines. I communicate clearly with stakeholders, translate technical findings into business impacts, and continually advocate for privacy-by-design, accessibility, and ethical AI practices.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Senior UX/UI Designer & AI Implementation Lead at Akalite Drives

January 1, 2013 - Present

Lead UX research and evaluation across products; conducted 100+ structured stakeholder and user interviews; developed systematic evaluation frameworks; achieved measurable UX improvements including a 25% rise in customer satisfaction. Spearheaded deployment of LLMs and AI agents in production workflows, with a focus on risk mitigation, output quality, and privacy/compliance.

Computer Systems Support at SAMBA Co-operative Credit Provider

January 1, 2007 - January 1, 2008

Managed sensitive financial data across 230+ regional stores in a regulated environment; maintained client privacy and system integrity; coordinated 22,000 financial document distributions with meticulous accuracy.

Founder & UX Consultant at Akalite Works

January 1, 2008 - January 1, 2013

Independent UX evaluation and design services; developed structured review processes; delivered clear, actionable insights and reliable deliverables within deadlines; managed multiple concurrent projects independently.

Director & Founder at APOLLO Game Development

January 1, 2004 - January 1, 2006

Led UX and design decisions for interactive digital products; managed a team of 25 across multiple departments; established quality standards and review processes.