MS

Mark Smith

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I'm Mark Smith, a Senior UX/Product Designer with 10+ years of experience shaping user-centered, accessible, and privacy-conscious software.

About

I’m Mark Smith, a Senior UX/Product Designer with 10+ years of experience shaping user-centered, accessible, and privacy-conscious software. I blend UX principles with AI/LLM safety considerations and have hands-on experience deploying LLMs and AI agents in regulated environments such as financial services. I excel at turning complex research into actionable insights and building structured evaluation frameworks to drive measurable improvements.

I champion responsible design that respects user privacy and safety, and I work well independently to tight deadlines. I communicate clearly with stakeholders, translate technical findings into business impacts, and continually advocate for privacy-by-design, accessibility, and ethical AI practices.

  • 21 years' experience
  • Joined January 2026

Languages

  • EnglishFluent

Industry experience

  • Financial Services
  • Software & Internet
  • Professional Services

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Work experience· 4 roles

Senior UX/UI Designer & AI Implementation Lead · Akalite DrivesJan 2013 – Present · 13 yrs 11 mos

Lead UX research and evaluation across products; conducted 100+ structured stakeholder and user interviews; developed systematic evaluation frameworks; achieved measurable UX improvements including a 25% rise in customer satisfaction. Spearheaded deployment of LLMs and AI agents in production workflows, with a focus on risk mitigation, output quality, and privacy/compliance.

Founder & UX Consultant · Akalite WorksJan 2008 – Jan 2013 · 5 yrs 1 mo

Independent UX evaluation and design services; developed structured review processes; delivered clear, actionable insights and reliable deliverables within deadlines; managed multiple concurrent projects independently.

Computer Systems Support · SAMBA Co-operative Credit ProviderJan 2007 – Jan 2008 · 1 yr 1 mo

Managed sensitive financial data across 230+ regional stores in a regulated environment; maintained client privacy and system integrity; coordinated 22,000 financial document distributions with meticulous accuracy.

Director & Founder · APOLLO Game DevelopmentJan 2004 – Jan 2006 · 2 yrs 1 mo

Education

Double University Degree · University of the Free State2030 – 2013

Certifications and awards

TEFL Certificate (TEFLINK)2030 – 2026

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