I am an experienced technical support specialist and customer service professional with a deep passion for music production. As a multi-instrumentalist and music producer, I have extensive experience in solo music production and collaborative group projects. Skilled in various Digital Audio Workstations (DAWs) and known for innovative approaches to music creation and performance. I handle technical support, troubleshooting, and client communication while maintaining strong analytical and creative thinking.…

Aleksandur Vladimirov Milanov

I am an experienced technical support specialist and customer service professional with a deep passion for music production. As a multi-instrumentalist and music producer, I have extensive experience in solo music production and collaborative group projects. Skilled in various Digital Audio Workstations (DAWs) and known for innovative approaches to music creation and performance. I handle technical support, troubleshooting, and client communication while maintaining strong analytical and creative thinking.…

Available to hire

I am an experienced technical support specialist and customer service professional with a deep passion for music production. As a multi-instrumentalist and music producer, I have extensive experience in solo music production and collaborative group projects.

Skilled in various Digital Audio Workstations (DAWs) and known for innovative approaches to music creation and performance. I handle technical support, troubleshooting, and client communication while maintaining strong analytical and creative thinking.

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Skills

Experience Level

Ableton Live
Expert
reaper
Expert
Audio
Expert
Azure
Expert
Music Theory
Expert
Slack Workflow
Intermediate
Microsoft Office
Intermediate
Technical Illustration
Beginner

Language

English
Advanced
Bulgarian
Fluent

Work Experience

Customer Support Specialist at English
February 1, 2024 - Present
Customer Support Specialist at English
February 1, 2024 - Present
Handled customer service in inbound and outbound calls and emails in a dynamic, fast-paced environment. Applied in-depth knowledge of Confluence and Slack, using strong emergent problem-solving skills and following FinTech procedures daily.
Support Engineer Level 2 (Azure) at Tek Experts
July 1, 2020 - April 20, 2021
Provided exceptional customer and logistics support, developing skills in client communication and project coordination. Conducted detailed information analysis and background checks, enhancing attention to detail and analytical skills. Delivered comprehensive technical support for Microsoft Azure clients, solving problems and communicating technical information clearly. Applied in-depth technical knowledge to assist clients and demonstrate capabilities transferable to audio production troubleshooting and technical management.

Education

at High School "Thomas Jefferson"
January 1, 2017 - January 1, 2021

Qualifications

Microsoft Certified Professional
January 11, 2030 - July 26, 2026
Pro
July 27, 2026 - July 27, 2026

Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Telecommunications