Sofia Dutkovska

Built strong client relationships by delivering creative solutions and proactive communication. Managed client inquiries across email, chat, and phone, resolving issues quickly and professionally. Led CRM and ticketing workflows to streamline support operations and reduce response times. Collaborated on integrated marketing campaigns across digital, social, and email channels; contributed to lead generation and marketing automation; created targeted content and segments to improve ROI. Analyzed campaign performance and made data-driven adjustments to optimize engagement and conversions. Maintained ongoing client communication and delivered personalized solutions, resulting in higher client satisfaction and longer relationships. Worked with tools such as HubSpot, Sales Navigator, Zapier, Apollo, and ChatGPT to support marketing and sales processes. Demonstrated ability to balance multiple projects, meet deadlines, and maintain a proactive, customer-centric approach.