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Multilingual Business Management graduate with experience in customer service and international environments. Fluent in English and Polish, with native proficiency in Russian and Ukrainian. Strong communication, organizational, and problem-solving skills developed through customer-facing roles in hospitality and content support. Currently seeking an entry-level position in customer support, shared services, or office administration.…Multilingual Business Management graduate with experience in customer service and international environments. Fluent in English and Polish, with native proficiency in Russian and Ukrainian. Strong communication, organizational, and problem-solving skills developed through customer-facing roles in hospitality and content support. Currently seeking an entry-level position in customer support, shared services, or office administration.

Sofiia Yurchenko

1st Assistant Director, Project Manager, Interior Designer, +6

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Multilingual Business Management graduate with experience in customer service and international environments. Fluent in English and Polish, with native proficiency in Russian and Ukrainian. Strong communication, organizational, and problem-solving skills developed through customer-facing roles in hospitality and content support. Currently seeking an entry-level position in customer support, shared services, or office administration.…Multilingual Business Management graduate with experience in customer service and international environments. Fluent in English and Polish, with native proficiency in Russian and Ukrainian. Strong communication, organizational, and problem-solving skills developed through customer-facing roles in hospitality and content support. Currently seeking an entry-level position in customer support, shared services, or office administration.

Available to hire

Multilingual Business Management graduate with experience in customer service and international
environments. Fluent in English and Polish, with native proficiency in Russian and Ukrainian. Strong
communication, organizational, and problem-solving skills developed through customer-facing roles in hospitality
and content support. Currently seeking an entry-level position in customer support, shared services, or office
administration.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Russian

Fluent

Ukrainian

Fluent

English

Fluent

Polish

Fluent

Belarusian

Advanced

Arabic

Advanced

Work Experience

Copywriter / Social Media Manager at Infosby Ostroviec

May 1, 2020 - August 1, 2020

Analyzed and edited texts for grammatical accuracy and clarity. Created engaging content tailored to audience needs. Ensured clear communication of ideas across various platforms.

Waiter & Bartender at Sun Hotel

January 1, 2020 - August 1, 2020

SERVED INTERNATIONAL GUESTS IN RUSSIAN AND ENGLISH. MANAGED TABLE SERVICE, CASH REGISTER, AND PAYMENT SYSTEMS. DELIVERED EXCELLENT CUSTOMER SERVICE IN FAST-PACED HOSPITALITY SETTINGS.

Waiter & Bartender at Gardens by Fort

March 1, 2023 - July 1, 2023

SERVED INTERNATIONAL GUESTS IN RUSSIAN AND ENGLISH. MANAGED TABLE SERVICE, CASH REGISTER, AND PAYMENT SYSTEMS. DELIVERED EXCELLENT CUSTOMER SERVICE IN FAST-PACED HOSPITALITY SETTINGS.

Waiter & Bartender at Gardens by Fort

January 1, 2020 - August 1, 2020

Served international guests in Russian and English. Managed table service, cash register, and payment systems. Delivered excellent customer service in fast-paced hospitality settings.

Customer Service Assistant (Hospitality) at Gardens by Fort hotel

March 1, 2023 - July 1, 2023

Served international clients in English and Russian; Ensured high-quality service and customer satisfaction; Handled cash register operations and POS systems.

Customer Service Assistant (Hospitality) at Sun Hotel

January 1, 2020 - August 1, 2020

Provided customer support to international guests in English and Russian; Managed payments, reservations, and daily operational tasks; Resolved customer issues in a fast-paced service environment.

Copywriter / Social Media Assistant at Infos.by News portal

May 1, 2020 - August 1, 2020

Created and edited content for social media platforms; Ensured clarity, grammatical accuracy, and audience engagement; Supported communication and basic content strategies.