Hello! I am Sofiia Yurchenko, a multilingual Business Management graduate with hands-on experience in customer service and international environments. I am fluent in English and Polish and have native proficiency in Russian and Ukrainian. I enjoy clear communication, teamwork, and finding practical solutions in fast-paced settings, including hospitality and content support roles. I am seeking an entry-level position in customer support, shared services, or office administration, and I am open to relocation to Poland. I bring strong organizational skills, attention to detail, and a proactive mindset to help teams deliver excellent service and efficient operations.

SOFIIA YURCHENKO

Hello! I am Sofiia Yurchenko, a multilingual Business Management graduate with hands-on experience in customer service and international environments. I am fluent in English and Polish and have native proficiency in Russian and Ukrainian. I enjoy clear communication, teamwork, and finding practical solutions in fast-paced settings, including hospitality and content support roles. I am seeking an entry-level position in customer support, shared services, or office administration, and I am open to relocation to Poland. I bring strong organizational skills, attention to detail, and a proactive mindset to help teams deliver excellent service and efficient operations.

Available to hire

Hello! I am Sofiia Yurchenko, a multilingual Business Management graduate with hands-on experience in customer service and international environments. I am fluent in English and Polish and have native proficiency in Russian and Ukrainian. I enjoy clear communication, teamwork, and finding practical solutions in fast-paced settings, including hospitality and content support roles.
I am seeking an entry-level position in customer support, shared services, or office administration, and I am open to relocation to Poland. I bring strong organizational skills, attention to detail, and a proactive mindset to help teams deliver excellent service and efficient operations.

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Language

Russian
Fluent
Ukrainian
Fluent
English
Fluent
Polish
Fluent
Belarusian
Advanced
Arabic
Advanced

Work Experience

Copywriter / Social Media Manager at Infosby Ostroviec
May 1, 2020 - August 1, 2020
Analyzed and edited texts for grammatical accuracy and clarity. Created engaging content tailored to audience needs. Ensured clear communication of ideas across various platforms.
Waiter & Bartender at Sun Hotel
January 1, 2020 - August 1, 2020
SERVED INTERNATIONAL GUESTS IN RUSSIAN AND ENGLISH. MANAGED TABLE SERVICE, CASH REGISTER, AND PAYMENT SYSTEMS. DELIVERED EXCELLENT CUSTOMER SERVICE IN FAST-PACED HOSPITALITY SETTINGS.
Waiter & Bartender at Gardens by Fort
March 1, 2023 - July 1, 2023
SERVED INTERNATIONAL GUESTS IN RUSSIAN AND ENGLISH. MANAGED TABLE SERVICE, CASH REGISTER, AND PAYMENT SYSTEMS. DELIVERED EXCELLENT CUSTOMER SERVICE IN FAST-PACED HOSPITALITY SETTINGS.
Waiter & Bartender at Gardens by Fort
January 1, 2020 - August 1, 2020
Served international guests in Russian and English. Managed table service, cash register, and payment systems. Delivered excellent customer service in fast-paced hospitality settings.
Customer Service Assistant (Hospitality) at Gardens by Fort hotel
March 1, 2023 - July 1, 2023
Served international clients in English and Russian; Ensured high-quality service and customer satisfaction; Handled cash register operations and POS systems.
Customer Service Assistant (Hospitality) at Sun Hotel
January 1, 2020 - August 1, 2020
Provided customer support to international guests in English and Russian; Managed payments, reservations, and daily operational tasks; Resolved customer issues in a fast-paced service environment.
Copywriter / Social Media Assistant at Infos.by News portal
May 1, 2020 - August 1, 2020
Created and edited content for social media platforms; Ensured clarity, grammatical accuracy, and audience engagement; Supported communication and basic content strategies.

Education

Business Management at AFIB VISTULA, Warsaw
January 11, 2030 - July 1, 2025
Business Management at AFIB VISTULA
January 11, 2030 - July 1, 2025
Business Management at AFIB VISTULA, WARSAW
January 11, 2030 - July 1, 2025
Management and Quality at Akademia Finansów i Biznesu Vistula
January 1, 2022 - July 1, 2025
Interior design at Italian Design Institute
January 1, 2025 - January 13, 2026
Management and Quality at Akademia Finansów I Biznesu Vistula, Warsaw, Poland
January 1, 2022 - July 1, 2025
Interior Design at Italian Design Institute, Milan, Italy
January 1, 2025 - January 19, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Travel & Hospitality, Professional Services, Education, Software & Internet