Sofia Mader

Rig and operate broadcast cameras for live multi-camera environments, concerts, live events, and streamed productions. Execute precise shots and camera movements during live broadcasts while maintaining constant communication with directors and vision mixers for correct coverage. Troubleshoot technical issues on the fly to preserve visual quality and prevent transmission delays. Collaborate with technical and editorial departments to coordinate camera positioning and support smooth live operations for client deliverables including live events and broadcasts.

Assist with production logistics, studio and location setup, pack-down, and general on-site support across rehearsals, live broadcasts, and events. Coordinate contributors, guests, and crew on arrival, schedules, and on-the-day production activities. Manage time-sensitive production requests, including sourcing equipment and coordinating last-minute changes to protect schedule and workflow. Monitor live production schedules to ensure crew and speakers are in position and on time, and communicate real-time updates between technical, production, and event teams to keep operations coordinated.

Manage day-to-day customer communication through Zendesk and Gorgias, resolving order, delivery, and product issues professionally. Monitor daily shipping schedules and follow up on delays or problems to ensure timely processing and delivery. Create and maintain step-by-step SOPs to improve consistency and efficiency. Handle order processing, inventory monitoring, invoicing, and external partner communication while balancing multiple priorities. Support CEOs with day-to-day administrative and operational tasks; maintain accurate ecommerce information across eBay and manage replacements, discounts, and delivery disputes. Maintain processes and documentation to keep operations running reliably.