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Hi, I’m Sonam Kumari. I’m a healthcare operations professional and content creator with 6+ years of experience in US healthcare documentation, medical records analysis, and patient-focused communication. I translate complex medical topics into clear, accessible information and I create engaging short-form video content for Instagram that educates and informs while staying compliant with healthcare standards. I’ve produced Instagram Reels optimized for audience engagement and privacy, collaborating with cross-functional teams remotely. I bring a data-driven, empathetic approach to storytelling and a strong commitment to patient trust and confidentiality.…Hi, I’m Sonam Kumari. I’m a healthcare operations professional and content creator with 6+ years of experience in US healthcare documentation, medical records analysis, and patient-focused communication. I translate complex medical topics into clear, accessible information and I create engaging short-form video content for Instagram that educates and informs while staying compliant with healthcare standards. I’ve produced Instagram Reels optimized for audience engagement and privacy, collaborating with cross-functional teams remotely. I bring a data-driven, empathetic approach to storytelling and a strong commitment to patient trust and confidentiality.

Sonam Kumari

Artist, Social Media Manager, Content Creator, +5

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Hi, I’m Sonam Kumari. I’m a healthcare operations professional and content creator with 6+ years of experience in US healthcare documentation, medical records analysis, and patient-focused communication. I translate complex medical topics into clear, accessible information and I create engaging short-form video content for Instagram that educates and informs while staying compliant with healthcare standards. I’ve produced Instagram Reels optimized for audience engagement and privacy, collaborating with cross-functional teams remotely. I bring a data-driven, empathetic approach to storytelling and a strong commitment to patient trust and confidentiality.…Hi, I’m Sonam Kumari. I’m a healthcare operations professional and content creator with 6+ years of experience in US healthcare documentation, medical records analysis, and patient-focused communication. I translate complex medical topics into clear, accessible information and I create engaging short-form video content for Instagram that educates and informs while staying compliant with healthcare standards. I’ve produced Instagram Reels optimized for audience engagement and privacy, collaborating with cross-functional teams remotely. I bring a data-driven, empathetic approach to storytelling and a strong commitment to patient trust and confidentiality.

Available to hire

Hi, I’m Sonam Kumari. I’m a healthcare operations professional and content creator with 6+ years of experience in US healthcare documentation, medical records analysis, and patient-focused communication. I translate complex medical topics into clear, accessible information and I create engaging short-form video content for Instagram that educates and informs while staying compliant with healthcare standards.

I’ve produced Instagram Reels optimized for audience engagement and privacy, collaborating with cross-functional teams remotely. I bring a data-driven, empathetic approach to storytelling and a strong commitment to patient trust and confidentiality.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

German

Intermediate

Work Experience

Social Media Specialist at NA

January 9, 2026 - Present

Freelancer – Operations & Data Analyst (Healthcare) at AArete

April 1, 2025 - August 1, 2025

Reviewed and validated healthcare operational data to ensure accuracy and compliance with defined standards. Analyzed historical trends and prepared structured reports to support data-driven decision-making.

Team Lead – Healthcare Operations at Quantuspro Solutions

August 1, 2023 - November 1, 2023

Led a team handling US medical and dental claims; reviewed documentation for accuracy and compliance; managed escalations and resolved claim discrepancies; ensured adherence to process and regulatory standards.

Team Lead – Operations at Quantuspro Solutions

August 1, 2023 - November 1, 2023

Led a 15-member team handling medical and dental insurance operations.

Subject Matter Expert – Operations & Quality at Pacific BPO Pvt. Ltd.

October 1, 2018 - January 1, 2022

Conducted quality audits on healthcare claims and medical documentation, reducing rework and errors. Collaborated cross-functionally to improve service delivery and operational efficiency.

Social Media & Media Specialist at Independent / Freelance

May 1, 2018 - Present

Planned and executed Instagram & Facebook content calendars, ensuring consistent and on-brand posting. Created graphics, reels, carousels, and captions showcasing services, products, and completed projects. Grew Instagram account from 5K to 21K followers through trend-based content and engagement strategies. Monitored engagement metrics and optimized content to improve reach and interaction. Responded to comments and messages, building strong audience relationships.

Technical Support Executive at Teleperformance

January 1, 2018 - October 1, 2018

Provided structured troubleshooting and customer support for technical issues.

Process Associate – Operations at Genpact

June 1, 2016 - January 1, 2018

Reviewed, analyzed, and processed high-volume healthcare claims data. Identified trends, ensured documentation accuracy, and supported reporting initiatives.