Putri Sonya Artaninda

Available to hire

Hi, I’m Putri Sonya, a friendly and detail-oriented professional who enjoys supporting teams through customer service, administrative work, and data entry.

About

Hi, I’m Putri Sonya, a friendly and detail-oriented professional who enjoys supporting teams through customer service, administrative work, and data entry. I’ve worked in high-volume call center environments and handled inbound customer inquiries via calls, email, and chat, always aiming to provide accurate, solution-focused responses.

I also bring hands-on experience in email marketing and social media management. From creating marketing email templates and newsletters to planning and scheduling engaging social media content, I use Canva and strong communication skills to help brands stay consistent and attractive across channels. I’m comfortable with spreadsheet organization and data cleaning, and I’m open to learning new tools to support business growth.

  • Joined September 2026

Industry experience

  • Education
  • Financial Services
  • Media & Entertainment
  • Retail
  • Professional Services
  • Travel & Hospitality
  • Telecommunications
  • Computers & Electronics

Projects · 3

Email Marketing Campaign – Bloom Bakery
Developed a promotional email campaign for Bloom Bakery to increase orders for its Weekend Special Box. The campaign targeted existing local customers and featured a 20% discount, engaging email copy, an attention-grabbing subject line, and a clear call-to-action. The campaign was designed to create urgency and encourage customers to place their orders before the weekend ended. Using Brevo and CRM to create email marketing

  • Content Designer
  • Data Analyst
  • Graphic Designer
  • +2

I helped organize raw e-commerce product information into a clean, consistent, and easy-to-review spreadsheet. The project focused on accurate data entry, duplicate and error checking, standardization of product information, quality control, and issue flagging. The final spreadsheet provided a more organized database that could be easily reviewed and managed for e-commerce product listings.

Client: Luma Home Store
Project Type: E-Commerce Data Entry & Spreadsheet Organization

Project Overview
This project involved organizing and cleaning raw e-commerce product information into a structured and easy-to-review spreadsheet. The data included product SKUs, product names, categories, descriptions, prices, stock information, and product status.

  • Data Analyst

DATA ENTRY & ADMIN SUPPORT Data Entry & Copy-Paste Excel / Google Sheets Document Formatting File & Data Organization CUSTOMER SERVICE Customer Inquiry Handling Inbound Call Handling Email & Chat Support Customer Follow-Up EMAIL MARKETING Brevo Email Campaign Email Template Design Newsletter & Promotional Campaigns Contact List & Campaign Management SOCIAL MEDIA MANAGEMENT Social Media Post Design Promotional & Educational Graphics Canva Design & Visual Branding Content Planning & Scheduling #pdf

  • Data Analyst
  • Graphic Designer
  • Social Media Freelancer

Work experience

Contact Center Agent · Halo BCA Contact CenterJul 2025 – Aug 2026 · 1 yr 2 mos

Handled customer inquiries over the phone in a friendly and professional manner. Responded to questions and complaints about banking products including accounts, cards, and transactions with clear and accurate explanations. Provided detailed information and recommended services tailored to customer needs to ensure a helpful and efficient customer experience.

Sales Promotion Girl · Koeta ToeaDec 2023 – Oct 2024 · 11 mos

Greeted and assisted customers professionally to create a positive first impression. Promoted Koeta Toea products by explaining features clearly and making recommendations aligned with customer needs. Managed incoming customer inquiries, maintained tidy promotional displays, and ensured the area looked attractive and organized.

Wedding Organizer Teacher Assistant · Sonya Entertainment – Wedding OrganizerJan 2023 – Dec 2023 · 1 yr

Supported wedding event coordination by managing client data, event documents, and schedules. Coordinated with clients, vendors, and the event team to keep preparation aligned. Organized event files and details using Microsoft Office and Google Workspace to maintain accuracy and effective communication.

Education

Bachelor of English Education · Universitas PGRI Semarang2021 – 2025
Bachelor’s degree · Universitas PGRI Semarang2021 – 2025
Bachelor of English Education · Universitas PGRI Semarang2021 – 2025

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