Hi, I’m Putri Sonya, a friendly and detail-oriented professional who enjoys supporting teams through customer service, administrative work, and data entry. I’ve worked in high-volume call center environments and handled inbound customer inquiries via calls, email, and chat, always aiming to provide accurate, solution-focused responses. I also bring hands-on experience in email marketing and social media management. From creating marketing email templates and newsletters to planning and scheduling engaging social media content, I use Canva and strong communication skills to help brands stay consistent and attractive across channels. I’m comfortable with spreadsheet organization and data cleaning, and I’m open to learning new tools to support business growth.…

Putri Sonya Artaninda

Hi, I’m Putri Sonya, a friendly and detail-oriented professional who enjoys supporting teams through customer service, administrative work, and data entry. I’ve worked in high-volume call center environments and handled inbound customer inquiries via calls, email, and chat, always aiming to provide accurate, solution-focused responses. I also bring hands-on experience in email marketing and social media management. From creating marketing email templates and newsletters to planning and scheduling engaging social media content, I use Canva and strong communication skills to help brands stay consistent and attractive across channels. I’m comfortable with spreadsheet organization and data cleaning, and I’m open to learning new tools to support business growth.…

Available to hire

Hi, I’m Putri Sonya, a friendly and detail-oriented professional who enjoys supporting teams through customer service, administrative work, and data entry. I’ve worked in high-volume call center environments and handled inbound customer inquiries via calls, email, and chat, always aiming to provide accurate, solution-focused responses.

I also bring hands-on experience in email marketing and social media management. From creating marketing email templates and newsletters to planning and scheduling engaging social media content, I use Canva and strong communication skills to help brands stay consistent and attractive across channels. I’m comfortable with spreadsheet organization and data cleaning, and I’m open to learning new tools to support business growth.

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Language

Indonesian
Fluent
English
Fluent

Work Experience

Contact Center Agent at Halo BCA Contact Center
July 1, 2025 - August 31, 2026
Handled customer inquiries over the phone in a friendly and professional manner. Responded to questions and complaints about banking products including accounts, cards, and transactions with clear and accurate explanations. Provided detailed information and recommended services tailored to customer needs to ensure a helpful and efficient customer experience.
Sales Promotion Girl at Koeta Toea
December 1, 2023 - October 31, 2024
Greeted and assisted customers professionally to create a positive first impression. Promoted Koeta Toea products by explaining features clearly and making recommendations aligned with customer needs. Managed incoming customer inquiries, maintained tidy promotional displays, and ensured the area looked attractive and organized.
Wedding Organizer Teacher Assistant at Sonya Entertainment – Wedding Organizer
January 1, 2023 - December 31, 2023
Supported wedding event coordination by managing client data, event documents, and schedules. Coordinated with clients, vendors, and the event team to keep preparation aligned. Organized event files and details using Microsoft Office and Google Workspace to maintain accuracy and effective communication.

Education

Bachelor of English Education at Universitas PGRI Semarang
January 1, 2021 - January 1, 2025
Bachelor’s degree at Universitas PGRI Semarang
January 1, 2021 - January 1, 2025
Bachelor of English Education at Universitas PGRI Semarang
January 1, 2021 - January 1, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Financial Services, Media & Entertainment, Retail, Professional Services, Travel & Hospitality, Telecommunications, Computers & Electronics
    EMAIL MARKETING

    Email Marketing Campaign – Bloom Bakery
    Developed a promotional email campaign for Bloom Bakery to increase orders for its Weekend Special Box. The campaign targeted existing local customers and featured a 20% discount, engaging email copy, an attention-grabbing subject line, and a clear call-to-action. The campaign was designed to create urgency and encourage customers to place their orders before the weekend ended. Using Brevo and CRM to create email marketing

    Data Entry

    I helped organize raw e-commerce product information into a clean, consistent, and easy-to-review spreadsheet. The project focused on accurate data entry, duplicate and error checking, standardization of product information, quality control, and issue flagging. The final spreadsheet provided a more organized database that could be easily reviewed and managed for e-commerce product listings.

    Client: Luma Home Store
    Project Type: E-Commerce Data Entry & Spreadsheet Organization

    Project Overview
    This project involved organizing and cleaning raw e-commerce product information into a structured and easy-to-review spreadsheet. The data included product SKUs, product names, categories, descriptions, prices, stock information, and product status.

    PORTOFOLIO VIRTUAL ASISSTANT
    DATA ENTRY & ADMIN SUPPORT Data Entry & Copy-Paste Excel / Google Sheets Document Formatting File & Data Organization CUSTOMER SERVICE Customer Inquiry Handling Inbound Call Handling Email & Chat Support Customer Follow-Up EMAIL MARKETING Brevo Email Campaign Email Template Design Newsletter & Promotional Campaigns Contact List & Campaign Management SOCIAL MEDIA MANAGEMENT Social Media Post Design Promotional & Educational Graphics Canva Design & Visual Branding Content Planning & Scheduling pdf…