I am a creative and results-driven UX/UI designer with experience designing and optimizing SaaS platforms and conversion-focused digital products for government, health, and public safety sectors. I translate user needs and product goals into high-fidelity, developer-ready designs using Figma and agile, iterative testing. I collaborate closely with cross-functional teams to deliver impactful solutions that address complex business challenges.

Sophie Atkinson

I am a creative and results-driven UX/UI designer with experience designing and optimizing SaaS platforms and conversion-focused digital products for government, health, and public safety sectors. I translate user needs and product goals into high-fidelity, developer-ready designs using Figma and agile, iterative testing. I collaborate closely with cross-functional teams to deliver impactful solutions that address complex business challenges.

Available to hire

I am a creative and results-driven UX/UI designer with experience designing and optimizing SaaS platforms and conversion-focused digital products for government, health, and public safety sectors.

I translate user needs and product goals into high-fidelity, developer-ready designs using Figma and agile, iterative testing. I collaborate closely with cross-functional teams to deliver impactful solutions that address complex business challenges.

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Language

English
Fluent

Work Experience

Tech Consultant, Product Designer, Business Analyst at bdna
December 31, 2024 - December 31, 2024
Produced a 30+ page interactive prototype for a new website in Figma, clarifying workflows and ensuring optimal user experiences across various devices. Facilitated 20+ information gathering workshops, aligning product features with business objectives, ensuring 100% stakeholder satisfaction. Provided end-to-end agile project management and coordination support for 4 projects. Rolled out Wizer training to 150+ team members, strengthening cyber awareness. Produced mock-ups for PowerBI dashboards. Supported go-live and reduced onboarding effort through user resources and the creation of a SharePoint site.
UX/UI Designer at New South Wales Police Force (NSWPF)
December 31, 2024 - December 31, 2024
Continued to refine workflows and data presentation for the NExUS platform, supporting cross-functional teams and enabling rapid development cycles. Maintained timely DevOps ticket progress and contributed to ongoing user training.
Tech Consultant / Product Designer / Business Analyst at bdna
December 31, 2024 - December 31, 2024
Produced a 30+ page interactive prototype for a new website in Figma, clarifying workflows and ensuring optimal user experiences across devices. Facilitated 20+ information gathering workshops, aligning product features with business objectives, ensuring 100% stakeholder satisfaction. Provided end-to-end agile project management and coordination support for 4 projects. Rolled out Wizer training to 150+ bdna team members, strengthening cyber awareness. Produced mock-ups for PowerBI dashboards. Supported go-live and reduced onboarding effort through user resources and the creation of a SharePoint site.
Business Analyst, UAT Assistant at Silverchain
August 31, 2024 - August 31, 2024
Partnered with POs, PMs, and BAs to define product requirements and map data for integrating CommCare and ConsultMed into Argentum, ensuring alignment and reducing duplicate entry. Supported UAT and feedback sessions for Electronic Care Record (ECR) to ensure smooth testing for 200+ participants and improve post-launch satisfaction metrics.
Business Analyst at Forensic Science South Australia (FSSA)
May 31, 2024 - May 31, 2024
Facilitated 10+ SME workshops to process map 3+ new Forensic Register modules, reducing documentation errors and backlog items.
UX/UI Designer at New South Wales Police Force (NSWPF)
March 31, 2024 - March 31, 2024
Led UX/UI design for a SaaS-style web platform (NExUS) used across public safety. Produced 40+ high-fidelity Figma prototypes focused on simplifying workflows and improving data presentation. Collaborated with engineers to refine usability, optimise interface clarity, and accelerate development handoff. 100% of delegated DevOps tickets progressed to implementation within 2 weeks, ensuring continuous support for developers. Facilitated 20+ information-gathering sessions with officers, optimising UX/UI for operational efficiency. Co-authored user guides and e-learning modules adopted by 200+ officers.
Business Analyst, UAT Assistant at Silverchain
November 30, 2023 - November 30, 2023
Partnered with POs, PMs, and BAs to define product requirements and map data for integrating CommCare and ConsultMed into Argentum, ensuring alignment and reducing duplicate entry. Supported UAT and feedback sessions for Electronic Care Record (ECR) to ensure smooth testing for 200+ participants and improve post-launch satisfaction metrics.
Social Media Manager/Graphic Designer at Laneway Beauty
June 30, 2023 - June 30, 2023
Managed social media presence and graphic design assets, contributing to brand consistency and audience engagement.
Social Media Manager / Graphic Designer at Laneway Beauty
June 30, 2023 - June 30, 2023
Managed social media content and designed branding assets to support campaigns and product launches.
Graphic Designer at NextGrid
September 30, 2022 - September 30, 2022
Provided graphic design support across marketing materials and product visuals.

Education

Bachelor of Information Technology at University of Queensland
January 1, 2023 - January 1, 2023
Bachelor of Arts at University of Queensland
January 1, 2023 - January 1, 2023
Bachelor of Information Technology | User Experience Design at University of Queensland
January 1, 2023 - December 31, 2023
Bachelor of Arts | Sociology and Film and Television Studies at University of Queensland
January 1, 2023 - December 31, 2023

Qualifications

ICAgile Certified Professional – Agile Product Ownership
January 1, 2024 - October 28, 2025
ICAgile Certified Professional – Agile Fundamentals
January 1, 2024 - October 28, 2025
Certificate of Business Analysis Tools & Techniques
January 1, 2023 - October 28, 2025
Certificate of Business Analysis Fundamentals
January 1, 2023 - October 28, 2025
Agile Product Ownership ICAgile Certified Professional
January 1, 2024 - October 28, 2025
Agile Fundamentals ICAgile Certified Professional
January 1, 2024 - October 28, 2025
Certificate of Business Analysis Tools & Techniques
January 1, 2023 - October 28, 2025
Certificate of Business Analysis Fundamentals
January 1, 2023 - October 28, 2025

Industry Experience

Government, Healthcare, Software & Internet, Professional Services, Education