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I’m Maizisouma, a Social Media & Customer Support Specialist based in Morocco. I hold a diploma in Social Media Management and content marketing/SEO, and I enjoy creating engaging content that helps small businesses and startups grow through consistent posting and clear audience communication. I’ve managed social media accounts remotely, scheduled content using Canva and scheduling tools, and responded professionally to customer inquiries via email, live chat, and social channels. I also bring strong organizational and CRM skills, using tools to track interactions and improve customer satisfaction while ensuring timely, high-quality support and administrative follow-through.…I’m Maizisouma, a Social Media & Customer Support Specialist based in Morocco. I hold a diploma in Social Media Management and content marketing/SEO, and I enjoy creating engaging content that helps small businesses and startups grow through consistent posting and clear audience communication. I’ve managed social media accounts remotely, scheduled content using Canva and scheduling tools, and responded professionally to customer inquiries via email, live chat, and social channels. I also bring strong organizational and CRM skills, using tools to track interactions and improve customer satisfaction while ensuring timely, high-quality support and administrative follow-through.

Maizisouma

Social Media Manager, Content Creator, Copywriter, +2

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I’m Maizisouma, a Social Media & Customer Support Specialist based in Morocco. I hold a diploma in Social Media Management and content marketing/SEO, and I enjoy creating engaging content that helps small businesses and startups grow through consistent posting and clear audience communication. I’ve managed social media accounts remotely, scheduled content using Canva and scheduling tools, and responded professionally to customer inquiries via email, live chat, and social channels. I also bring strong organizational and CRM skills, using tools to track interactions and improve customer satisfaction while ensuring timely, high-quality support and administrative follow-through.…I’m Maizisouma, a Social Media & Customer Support Specialist based in Morocco. I hold a diploma in Social Media Management and content marketing/SEO, and I enjoy creating engaging content that helps small businesses and startups grow through consistent posting and clear audience communication. I’ve managed social media accounts remotely, scheduled content using Canva and scheduling tools, and responded professionally to customer inquiries via email, live chat, and social channels. I also bring strong organizational and CRM skills, using tools to track interactions and improve customer satisfaction while ensuring timely, high-quality support and administrative follow-through.

Available to hire

I’m Maizisouma, a Social Media & Customer Support Specialist based in Morocco. I hold a diploma in Social Media Management and content marketing/SEO, and I enjoy creating engaging content that helps small businesses and startups grow through consistent posting and clear audience communication.

I’ve managed social media accounts remotely, scheduled content using Canva and scheduling tools, and responded professionally to customer inquiries via email, live chat, and social channels. I also bring strong organizational and CRM skills, using tools to track interactions and improve customer satisfaction while ensuring timely, high-quality support and administrative follow-through.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

English

Fluent

French

Intermediate

Work Experience

Social Media Manager (Remote | Freelance)

January 1, 2025 - Present

Managed social media accounts for small businesses and startups, creating and scheduling engaging content using Canva and scheduling tools. Improved engagement and follower growth through consistent posting strategies. Responded to customer messages, comments, and inquiries professionally while maintaining a helpful tone. Analyzed insights to improve content performance and optimize future posts.

Social Media Manager at Freelance / Remote

January 1, 2025 - Present

Managed social media accounts for small businesses and startups; Created and scheduled engaging content using Canva and scheduling tools; Increased engagement and followers through consistent posting strategies; Responded to messages, comments, and customer inquiries professionally; Analyzed insights to improve content performance.

Customer Service Representative (Remote)

June 1, 2023 - December 1, 2023

Provided customer support via email and live chat, handling inquiries, complaints, and order issue troubleshooting efficiently. Maintained a high level of customer satisfaction by communicating clearly and resolving issues promptly. Used CRM tools to track and manage customer interactions and ensure follow-up and accurate handling of customer requests.

Customer Service Representative at Remote

June 1, 2023 - December 1, 2023

Provided customer support via email and live chat; Handled inquiries, complaints, and order issues efficiently; Maintained high customer satisfaction through clear communication; Used CRM tools to track and manage customer interactions.

Virtual Assistant (Freelance | Remote)

January 1, 2023 - May 1, 2023

Managed administrative tasks including email handling, calendars, and task scheduling. Conducted online research and data entry to support day-to-day operations. Assisted with social media posting and related admin tasks. Organized files and maintained digital records with attention to detail and reliability.

Social Media Manager at Remote / Freelance

January 1, 2023 - May 1, 2023

Managed social media accounts for small businesses and startups; Created and scheduled content; Built engagement through consistent posting; Monitored performance and adjusted strategies.

Virtual Assistant at Freelance / Remote

January 1, 2023 - May 1, 2023

Managed emails, calendars, and scheduling tasks; Conducted online research and data entry; Assisted with social media posting and admin tasks; Organized files and maintained digital records.