Maizisouma
I’m Maizisouma, a Social Media & Customer Support Specialist based in Morocco.
About
I’m Maizisouma, a Social Media & Customer Support Specialist based in Morocco. I hold a diploma in Social Media Management and content marketing/SEO, and I enjoy creating engaging content that helps small businesses and startups grow through consistent posting and clear audience communication.
I’ve managed social media accounts remotely, scheduled content using Canva and scheduling tools, and responded professionally to customer inquiries via email, live chat, and social channels. I also bring strong organizational and CRM skills, using tools to track interactions and improve customer satisfaction while ensuring timely, high-quality support and administrative follow-through.
- 2 years' experience
- Joined April 2026
Skills· 11
Languages
- ArabicFluent
- EnglishFluent
- FrenchIntermediate
Industry experience
- Media & Entertainment
- Professional Services
- Retail
Work experience· 7 roles
Managed social media accounts for small businesses and startups, creating and scheduling engaging content using Canva and scheduling tools. Improved engagement and follower growth through consistent posting strategies. Responded to customer messages, comments, and inquiries professionally while maintaining a helpful tone. Analyzed insights to improve content performance and optimize future posts.
Managed social media accounts for small businesses and startups; Created and scheduled engaging content using Canva and scheduling tools; Increased engagement and followers through consistent posting strategies; Responded to messages, comments, and customer inquiries professionally; Analyzed insights to improve content performance.
Provided customer support via email and live chat, handling inquiries, complaints, and order issue troubleshooting efficiently. Maintained a high level of customer satisfaction by communicating clearly and resolving issues promptly. Used CRM tools to track and manage customer interactions and ensure follow-up and accurate handling of customer requests.
Education
Certifications and awards· 12
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