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Graphic designer and customer relations professional with 5+ years of combined experience across design, production, quality control, and high-end customer service. Trilingual in French, English, and Arabic, I manage international customer relationships, optimize workflows, and deliver memorable customer experiences. I’m highly organized and proactive, supporting operations and client journeys end-to-end—from DTP validation and prepress adjustments to CRM updates, follow-ups, and issue resolution. I’m seeking opportunities abroad where creativity, multicultural communication, and customer satisfaction drive results.…Graphic designer and customer relations professional with 5+ years of combined experience across design, production, quality control, and high-end customer service. Trilingual in French, English, and Arabic, I manage international customer relationships, optimize workflows, and deliver memorable customer experiences. I’m highly organized and proactive, supporting operations and client journeys end-to-end—from DTP validation and prepress adjustments to CRM updates, follow-ups, and issue resolution. I’m seeking opportunities abroad where creativity, multicultural communication, and customer satisfaction drive results.

Emna Souissi

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Graphic designer and customer relations professional with 5+ years of combined experience across design, production, quality control, and high-end customer service. Trilingual in French, English, and Arabic, I manage international customer relationships, optimize workflows, and deliver memorable customer experiences. I’m highly organized and proactive, supporting operations and client journeys end-to-end—from DTP validation and prepress adjustments to CRM updates, follow-ups, and issue resolution. I’m seeking opportunities abroad where creativity, multicultural communication, and customer satisfaction drive results.…Graphic designer and customer relations professional with 5+ years of combined experience across design, production, quality control, and high-end customer service. Trilingual in French, English, and Arabic, I manage international customer relationships, optimize workflows, and deliver memorable customer experiences. I’m highly organized and proactive, supporting operations and client journeys end-to-end—from DTP validation and prepress adjustments to CRM updates, follow-ups, and issue resolution. I’m seeking opportunities abroad where creativity, multicultural communication, and customer satisfaction drive results.

Available to hire

Graphic designer and customer relations professional with 5+ years of combined experience across design, production, quality control, and high-end customer service. Trilingual in French, English, and Arabic, I manage international customer relationships, optimize workflows, and deliver memorable customer experiences.

I’m highly organized and proactive, supporting operations and client journeys end-to-end—from DTP validation and prepress adjustments to CRM updates, follow-ups, and issue resolution. I’m seeking opportunities abroad where creativity, multicultural communication, and customer satisfaction drive results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

French

Fluent

English

Advanced

Arabic

Fluent

Work Experience

Real Estate Coordinator at Century 21 Alliance

March 1, 2026 - Present

Coordinated daily real estate operations to ensure smooth communication between agents, clients, property owners, and external partners. Managed property listings across multiple marketing platforms with focus on accuracy, quality, and timely updates. Scheduled property viewings, client meetings, and follow-up activities while maintaining optimized agent calendars. Prepared and organized administrative and contractual documents throughout sales and rental processes, served as the primary point of contact for clients, and ensured an exceptional customer experience. Monitored sales pipelines and transaction progress using KPIs to support business objectives. Collaborated with sales teams to improve operational efficiency and lead conversion, supported marketing initiatives (advertising campaigns, social media content, and promotional materials), and maintained accurate CRM records and property documentation with compliance to company procedures. Resolved operational issues proactively an

Graphic Designer at Cimpress Exaprint

May 1, 2023 - June 30, 2025

Streamlined the design-to-print workflow, reducing production time by 20%. Ensured 98% customer satisfaction through rigorous quality control and prepress document adjustments. Verified and validated DTP files, eliminating critical errors before printing. Collaborated with international clients to resolve technical issues and optimize processes.

Client Graphic Assistant at Cimpress VistaPrint

October 1, 2021 - October 1, 2022

Guided over 150 monthly clients through the design process, achieving a 95% complaint resolution rate. Created help articles and tutorials to improve client self-service capabilities. Provided customized design solutions and maintained on-time project completion.

E-commerce Assistant / Junior Business Developer at Pulpetech – CertiShopping

January 1, 2021 - December 31, 2021

Supported Shopify store management including product updates. Assisted with dropshipping operations such as order processing and supplier coordination. Helped optimize product listings and pricing strategy, monitored orders, customer inquiries, and delivery status. Contributed to improving store performance through ongoing operational support and customer service activities.

Customer Relations Manager at Business Hotel Management

October 1, 2019 - April 30, 2021

Provided exceptional hospitality to international guests, ensuring a welcoming experience and seamless stays. Coordinated with front desk, housekeeping, and food service teams to address guest needs and special requests. Handled inquiries and resolved issues promptly, strengthening customer loyalty and brand reputation. Built expertise in cross-cultural communication and high-end customer service.