Speedflight Digital Agency

Managed and maintained the company’s digital presence including website content, online platforms, social media channels, and digital marketing activities. Coordinated website updates, content improvements, user-facing information, and digital assets to ensure a professional and consistent online experience. Supported SEO and digital marketing initiatives to improve online visibility, customer engagement, lead generation, and brand growth. Developed and managed digital content across multiple platforms, aligned campaigns and communications with business objectives and target audiences, and resolved technical and operational issues affecting platforms, customer interactions, and business workflows. Analyzed digital performance, customer behavior, engagement, and campaign results to identify opportunities for improvement. Collaborated with cross-functional teams and external service providers to deliver digital projects and operational initiatives within agreed timelines. Improved inte

Processed domestic and international flight reservations using GDS platforms (Amadeus, Crane, Galileo), ensuring booking accuracy and compliance with fare rules. Managed end-to-end booking lifecycle including new reservations, modifications, cancellations, and rebooking for disrupted passengers. Handled group and corporate account reservations, coordinated seat blocks, and applied appropriate fare classifications, ticketing deadlines, and booking conditions in line with airline tariff policies. Monitored and managed seat inventory across multiple flight classes to optimize load factors and minimize spoilage. Adjusted availability controls (open/close booking classes) in real time based on demand signals and revenue management directives. Maintained booking levels within authorized thresholds and applied voluntary and involuntary upgrade/downgrade procedures as required. Collaborated with revenue management teams on inventory changes for high-demand, low-yield, and distressed flights. D

Provided excellent customer service by addressing inquiries, resolving issues, and assisting customers with flight-related needs. Handled inbound calls, emails, and other communication forms professionally and efficiently. Assisted customers with flight reservations, changes, cancellations, and general flight schedule inquiries. Provided accurate, up-to-date flight status and delay information and other relevant details. Resolved customer complaints promptly to ensure customer satisfaction. Coordinated with internal departments (operations, baggage handling, finance) to address and resolve customer concerns. Kept up-to-date with company services, policies, and procedures to provide accurate information to customers. Maintained detailed and accurate records of customer interactions, transactions, comments, and complaints. Communicated effectively across departments to relay customer feedback and ensure coordinated responses, provided clear information without jargon, used call center so