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Hello, I’m Sruthi Mary John, a mortgage operations professional with over 6 years of experience across UK mortgage servicing, payment processing and loan lifecycle management. I have worked across fund disbursements, cashback and re-advance processing, SLA reporting and compliance, with a track record of accuracy and reliability in high-value transactions. In roles at Barclays GSC and Teleperformance, I led SAM redemptions, deceased borrower case management, and end-to-end mortgage fund processing. I excel at stakeholder coordination, solicitor liaison, and onboarding/training, and I’m now seeking opportunities in BFSI and fintech operations.…Hello, I’m Sruthi Mary John, a mortgage operations professional with over 6 years of experience across UK mortgage servicing, payment processing and loan lifecycle management. I have worked across fund disbursements, cashback and re-advance processing, SLA reporting and compliance, with a track record of accuracy and reliability in high-value transactions. In roles at Barclays GSC and Teleperformance, I led SAM redemptions, deceased borrower case management, and end-to-end mortgage fund processing. I excel at stakeholder coordination, solicitor liaison, and onboarding/training, and I’m now seeking opportunities in BFSI and fintech operations.

Sruthi Mary John

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Hello, I’m Sruthi Mary John, a mortgage operations professional with over 6 years of experience across UK mortgage servicing, payment processing and loan lifecycle management. I have worked across fund disbursements, cashback and re-advance processing, SLA reporting and compliance, with a track record of accuracy and reliability in high-value transactions. In roles at Barclays GSC and Teleperformance, I led SAM redemptions, deceased borrower case management, and end-to-end mortgage fund processing. I excel at stakeholder coordination, solicitor liaison, and onboarding/training, and I’m now seeking opportunities in BFSI and fintech operations.…Hello, I’m Sruthi Mary John, a mortgage operations professional with over 6 years of experience across UK mortgage servicing, payment processing and loan lifecycle management. I have worked across fund disbursements, cashback and re-advance processing, SLA reporting and compliance, with a track record of accuracy and reliability in high-value transactions. In roles at Barclays GSC and Teleperformance, I led SAM redemptions, deceased borrower case management, and end-to-end mortgage fund processing. I excel at stakeholder coordination, solicitor liaison, and onboarding/training, and I’m now seeking opportunities in BFSI and fintech operations.

Available to hire

Hello, I’m Sruthi Mary John, a mortgage operations professional with over 6 years of experience across UK mortgage servicing, payment processing and loan lifecycle management. I have worked across fund disbursements, cashback and re-advance processing, SLA reporting and compliance, with a track record of accuracy and reliability in high-value transactions.

In roles at Barclays GSC and Teleperformance, I led SAM redemptions, deceased borrower case management, and end-to-end mortgage fund processing. I excel at stakeholder coordination, solicitor liaison, and onboarding/training, and I’m now seeking opportunities in BFSI and fintech operations.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Hindi

Advanced

Malayalam

Intermediate

Work Experience

Process Advisor – Mortgage Lending Operations at Barclays Global Services Centre Pvt. Ltd.

June 1, 2021 - September 1, 2023

Managed end-to-end SAM (Shared Appreciation Mortgage) redemptions for Barclays UK, calculating repayment amounts including the bank's share of property appreciation, coordinating valuations and closing accounts on completion. Handled deceased borrower cases with probate verification, liaised with solicitors and executors, and coordinated with the onshore Barclays UK team for redemption figure sign-off and final account closure. Served as direct point of contact for solicitors on SAM redemption queries, ensuring FCA and Barclays compliance. Produced MIS and SLA reports to monitor team performance and supported process improvements. Trained new team members to ensure consistent standards. Maintained compliance with UK FCA mortgage regulations and internal guidelines.

Senior Operations Executive – Mortgage Servicing, Barclays UK at Teleperformance

January 1, 2017 - May 1, 2021

Managed the Delayed Completions process for Barclays UK mortgage servicing, a time-sensitive operation requiring same-day accuracy. Processed 400 cashback disbursements and 15 re-advance cases per cycle, validating documentation and coordinating with solicitors to enable timely fund release or account closure (Gone-Off) when unresolved. Acted as sole point of contact for call centre queries on pending mortgage funds and liaised with solicitors on fund release timelines. Led offshore process migration including planning, task documentation, MIS reporting and structured handover coordination.