Project Manager & Senior Business Analyst at Equinix

Led a global automation program delivering annual savings equivalent to 5 FTEs and improved customer experience scores by 20%. Directed full-lifecycle global projects across three regions, managing budgets up to $1M and achieving 98% on-time delivery. Drove end-to-end operational improvements increasing service reliability and reducing incident recurrence by 30% through proactive monitoring, RCA, and process optimization. Oversaw three concurrent Scrum teams (25+ members) delivering Salesforce CRM enhancements, accelerating feature releases by 50% and reducing backlog aging by 40%. Managed a multi-vendor ecosystem of three strategic partners, ensuring coordinated execution and 100% compliance with technical and contractual requirements. Streamlined cross-functional workflows across engineering and operations, improving SLA adherence and reducing turnaround time for critical issues by 25%. Collaborated with business, engineering, architecture, and operations stakeholders to translate co

Business Analyst & Team Lead at Wipro Technologies (Singtel)

Partnered with clients to gather valuable feedback and shape product evolution, refining scope and requirements to boost product value. Transformed complex requirements into robust, reusable solution architectures by performing deep-dive analysis (requirements, NFRs, gaps, and feasibility). Optimized multi-department data collection workflows, unlocking real-time visibility into operations and accelerating data-driven decision-making. Engineered a high-performance data warehouse leveraging ETL pipelines, optimized schemas, and real-time integrations for low-latency KPI analytics. Developed and maintained comprehensive documentation and workflows to enhance compliance and achieve a 20% improvement in delivery turnaround. Led projects from conception to delivery, ensuring resource alignment, stakeholder engagement, quality checks, and successful adoption.

Senior Solution Designer at Tech Mahindra (British Telecom)

Engineered a high-performance data warehouse leveraging ETL pipeline and automated validation, reducing data loss by 95% and boosting efficiency by 30%. Automated Order Management, Asset-Based Ordering, Provisioning, and Product & Pricing modules in OneSiebel, improving efficiency and minimizing manual intervention. Established technical strategy through scalable architecture design, maintainability assessments, and performance/integration optimization. Performed rigorous design reviews, enhancing compliance, component reusability, and scalability, lowering long-term maintenance effort. Delivered technical and functional training with structured materials and hands-on workshops, providing ongoing support for smooth adoption. Deftly performed requirement analysis, NFR evaluation, gap analysis, and feasibility assessments to design scalable, reusable solution architectures and workflows.

Solution Designer & Lead Developer at StarHub

Spearheaded the delivery of enterprise applications through structured SDLC, automated testing, deployments, and performance tuning, ensuring high availability and compliance with architectural standards. Partnered with stakeholders and engineering teams to deliver scalable Siebel CRM solutions via configuration, eScript, workflows and integrations, ensuring performance and compliance. Led quality assurance and continuous improvement initiatives, implementing automated testing frameworks across fast-paced projects. Orchestrated SIT, UAT, and production readiness using structured test plans and CI/CD pipelines, ensuring seamless handovers and near-zero post-release incidents. Governed delivery progress, mitigation plans, and decisions to steering committees, fostering transparency and organizational alignment.