Available to hire
Hello! I’m Sandra Sevilla, a versatile writer and content professional with over ten years of experience across health and wellness, real estate, and banking/finance. I help brands communicate clearly, craft persuasive copy, and translate complex topics into engaging content that resonates with audiences and drives results.
Currently, I freelance as a content and copy writer, focusing on Health & Wellness, Real Estate, and Financial Services. I’m expanding my toolkit with a Persuasive Copy Writing Certification and I enjoy collaborating with teams to create authentic, high-impact content.
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Experience Level
Expert
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Language
English
Fluent
Work Experience
Health Insurance Agent/Broker at Florida Blue/Emblem Health of New York
January 1, 2019 - September 12, 2025Sales in basic coverage on the Marketplace for people under 65; CMS Medicare training; Medigap; Advantage; Active 2-40 license in Florida and New York.
Customer Service Sales at Hertz
April 1, 2017 - September 12, 2025Car rental sales.
Customer Service Specialist at GDIT/Dept of Education
January 1, 2016 - September 12, 2025Help resolve issues with federal defaulted student loans via payment in full, settle in full, consolidation or a payment plan; assist borrowers with hardships; help eligibility for financial aid via NSLDS; MS Office, Outlook and Word.
Personal Banker/Web Migration Specialist at Convergys – USBank
October 1, 2014 - September 12, 2025Handles 100-200 banking customer service calls daily; assist with account access and status; online banking setup; bill pay and fraud assistance; production-based; some administrative duties.
Sales Associate at Dail America
January 1, 2012 - September 12, 2025Basic outbound and inbound calling; selling magazines and other company products; some cold calling.
Real Estate Agent at Watson Realty
January 1, 2012 - September 12, 2025Real Estate Sales/Customer Service and Home Sales.
Patient Account Rep II at St. Vincent’s Medical Center
October 1, 2010 - September 12, 2025Billing and Collections for hospital; filing billing appeals; follow-up on denied claims; interact with insurers; MS Office; administrative duties.
Regulatory Specialist I at Dept. of Health
October 1, 2005 - September 12, 2025Licensure; state regulatory experience; administrative duties; strong public-facing communication; well organized.
Freelance Content/Copy Writer at Self-Employed / Freelance
December 1, 2024 - PresentCreated content and copy for Facebook campaigns; three-month project; focused on showcasing creativity and originality in copywriting; pursuing a Persuasive Copy Writing Certification; specialty areas include Health & Wellness, Real Estate, Banking & Finance.
Licensed Health and Life Insurance Agent at Florida Blue
June 1, 2018 - PresentRemote captive health agent responsible for telesales, engagement, and conversion; assisted with Open Enrollment, Special Enrollment Periods, and Healthcare.gov subsidies approvals; advanced computer software knowledge.
Personal Banker/Web Migration Specialist at Convergys – USBank
October 1, 2014 - October 21, 2025Handled 100-200 banking customer service calls daily; assisted with account access, login issues, card loss/theft; online banking setup/troubleshooting, web bill payments, fraud assistance, balances and transfers; performed administrative tasks and supported team lead.
Real Estate Agent at Watson Realty
January 1, 2012 - October 21, 2025Real Estate Sales/Customer Service working with buyers, sellers, and investors; duties included listing properties, property viewings, open houses; stayed informed on market trends through NAR, FAR, and NEFA.
Education
Associate in Science at Jones College, Jacksonville FL
January 11, 2030 - January 1, 1993Associate in Science, Business Management at FSCJ (Florida State College at Jacksonville)
January 11, 2030 - January 1, 1993Qualifications
2-40 License
January 11, 2030 - September 12, 2025CMS Medicare Training (Over 65; Medigap; Advantage)
January 11, 2030 - September 12, 2025Persuasive Copy Writing Certification
January 11, 2030 - October 21, 2025Industry Experience
Healthcare, Financial Services, Education, Professional Services, Real Estate & Construction, Government, Media & Entertainment
Skills
Experience Level
Expert
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