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I am an experienced Quality Assurance Analyst with a demonstrated history of working in the customer support, cryptocurrency industry, telecommunications, motor insurance, and cinema. I am focused, diligent and good at maintaining strong customer relationships while retaining productivity. I am a quick learner who tends to find ways of optimizing internal processes. If I were to describe myself in three words, I would say passionate, capable and committed.…I am an experienced Quality Assurance Analyst with a demonstrated history of working in the customer support, cryptocurrency industry, telecommunications, motor insurance, and cinema. I am focused, diligent and good at maintaining strong customer relationships while retaining productivity. I am a quick learner who tends to find ways of optimizing internal processes. If I were to describe myself in three words, I would say passionate, capable and committed.

Stasys Grigonis

QA Engineer, Front-End Developer, Back-End Developer, +2

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I am an experienced Quality Assurance Analyst with a demonstrated history of working in the customer support, cryptocurrency industry, telecommunications, motor insurance, and cinema. I am focused, diligent and good at maintaining strong customer relationships while retaining productivity. I am a quick learner who tends to find ways of optimizing internal processes. If I were to describe myself in three words, I would say passionate, capable and committed.…I am an experienced Quality Assurance Analyst with a demonstrated history of working in the customer support, cryptocurrency industry, telecommunications, motor insurance, and cinema. I am focused, diligent and good at maintaining strong customer relationships while retaining productivity. I am a quick learner who tends to find ways of optimizing internal processes. If I were to describe myself in three words, I would say passionate, capable and committed.

Available to hire

I am an experienced Quality Assurance Analyst with a demonstrated history of working in the customer support, cryptocurrency industry, telecommunications, motor insurance, and cinema. I am focused, diligent and good at maintaining strong customer relationships while retaining productivity. I am a quick learner who tends to find ways of optimizing internal processes.

If I were to describe myself in three words, I would say passionate, capable and committed.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Russian

Advanced

Lithuanian

Fluent

German

Beginner

Work Experience

Quality Assurance Analyst at VeChain

June 1, 2024 - September 1, 2025

Designed and executed comprehensive test plans and test cases (manual and automated) for blockchain- and smart-contract–related applications, ensuring robustness, reliability and security of the platform. Identified, documented and tracked defects; collaborated closely with developers to reproduce problems, verify fixes, and improve overall software stability and quality. Worked cross-functionally with product managers, developers and other stakeholders to define acceptance criteria and QA requirements for new features. Contributed to test automation efforts, enabling more efficient regression testing and faster release cycles. Maintained QA documentation (test cases, bug reports, test summaries) and supported process improvement initiatives to streamline QA workflows.

Quality Assurance Analyst at Unique X

September 1, 2022 - June 1, 2024

Written clear and consistent manual test cases and test plans; monitored test case documentation on Confluence. Tested upcoming features for users and performed regression testing on existing features. Provided manual testing on internal web applications. Ensured that the products meet quality and reliability requirements. Recorded bugs and provided updates on bug fixes via JIRA. Worked on SCRUM with bi-weekly releases. Communicated with Product Managers and Developers to ensure timely bug fixes and release processes.

Quality Assurance Analyst at Blockchain.com, Inc.

May 1, 2019 - August 1, 2022

Wrote and used clear and consistent manual test cases, test plans. Tested B2B/B2C upcoming features for users as well as performing regression testing on existing features. Provided manual testing on Web, Android, and iOS platforms (emulators as well as hardware). Recorded bugs and provided updates on bug fixing via JIRA. Worked on SCRUM with a release calendar cadence. Communicated with Product Managers as well as Developers to ensure timely bug fixing and release processes.

Senior Customer Support Specialist at Simplex

April 1, 2018 - May 1, 2019

Providing customer support through live chat, email, and ticketing systems. Managing daily, weekly reports with analytical data. Working on QA evaluations for other employees and standardizing working procedures. Rotational shifts (morning, day, night).

Express Claims Adjuster at AIG Europe LTD

June 1, 2017 - April 1, 2018

In-depth investigative handling and settlement of various insurance claims in a cost-effective and timely manner. Responsible for financial transactions: review, authorize and raise payments, ensure financial disciplines are followed. Perform Fraud Investigations: prepare reports and refer questionable claims to Special Investigation Unit (SIU) based in the UK. Collaborated with Underwriting, Client Relationship Managers, and Recoveries, SIU, Complex and payment teams in the UK and Bulgaria. Active member of the engagement committee. Organized events such as marathons and foosball tournaments.

First Notice of Loss Claims Adjuster at AIG Europe LTD

October 1, 2016 - June 1, 2017

End-to-end handling and settlement of various insurance claims in a cost-effective and timely manner. Accepting or denying a claim based on all documentation received. Contacting customers and other parties (solicitors, claimants, third parties such as medical providers, repair centres, etc.). Proactively using diary systems to resolve outstanding issues and ensure timely processing and closure of claims. Managing customer expectations to achieve overall customer service proposition. Adhering to legal requirements, industry regulations and company standards. Reporting contact for specific accounts and liaison managers.

Sales Consultant at Telia Company

July 1, 2014 - October 1, 2016

Face-to-face work with B2B/B2C clients at several sales departments. Providing customers with help concerning services, purchased equipment, and billing. Keeping up with latest technology trends, updating customers with product information. Engaging in accounting work, invoicing, equipment transfers, item returns, and inventory. Handling calls, contacting customers personally to discuss billing and item requests.