Staceyann Valentine

Assisted customers both over the phone and in person with inquiries regarding placing orders for consumables, printers, or other services. Processed purchase orders and sent confirmation emails once orders were processed. Resolved online order placement errors and issues with orders. Entered data for incoming inventory shipments and shipments going out, and tracked inventory to fulfill online orders and purchase orders. Communicated delays and provided ETA to customers.

Assisted customers over phone and in person regarding orders for 3D printing consumables, printers, and services. Processed client purchase orders and sent confirmation emails upon order processing. Supported customers in resolving online order errors and addressing order mistakes. Managed data entry for incoming and outgoing inventory shipments while tracking inventory to ensure timely order and purchase order fulfillment. Followed up with customers to inform them of order delays and provided estimated time of arrival.

Responded to customer inquiries and supported them through their shopping experience; promoted loyalty programs. Processed sales and returns at the cash register and handled online orders (delivery and pickup). Communicated stock information, special orders, feature benefits, and program details.