I'm an enthusiastic and social professional with experience in hospitality, tourism, customer service and physiotherapy. I thrive on creating positive customer experiences, building trust, and solving problems efficiently. I am comfortable working independently in international and remote environments, and I am passionate about people, communication, and technology-driven service.

Stef Jo Gerards

I'm an enthusiastic and social professional with experience in hospitality, tourism, customer service and physiotherapy. I thrive on creating positive customer experiences, building trust, and solving problems efficiently. I am comfortable working independently in international and remote environments, and I am passionate about people, communication, and technology-driven service.

Available to hire

I’m an enthusiastic and social professional with experience in hospitality, tourism, customer service and physiotherapy.

I thrive on creating positive customer experiences, building trust, and solving problems efficiently. I am comfortable working independently in international and remote environments, and I am passionate about people, communication, and technology-driven service.

See more

Language

Dutch
Fluent
English
Fluent
Spanish; Castilian
Beginner

Work Experience

Bartender, waiter and host at press and guests at Lowlands Festival
October 1, 2024 - October 1, 2024
Bartender and host supporting press and festival guests; ensured smooth customer journeys by handling orders, resolving questions, and maintaining high service standards across shifts.
Physiotherapist at Care Centre Madeleine, Pantein
April 1, 2021 - April 1, 2021
Interim physiotherapist providing rehabilitation and care services; supported patients with neurological conditions; contributed to multidisciplinary team planning and execution.
Hospitality Worker (Bartender/Waiter) at Cafe Frowijn, Nijmegen
September 1, 2021 - September 1, 2021
Bar and waiting duties; contributed to smooth restaurant operations, served customers, and supported event staff during busy periods.
Intern Physiotherapist at Fysiotherapie Hazenkamp
July 1, 2020 - July 1, 2020
Intern physiotherapist focusing on manual therapy and rehabilitation; supported patient care under supervision.
Intern Physiotherapist at Rehabilitation Center Klimmen Daal
January 1, 2019 - January 1, 2019
Intern physiotherapist involved in rehabilitation care and patient support within the center.
Intern Physiotherapist at MS/Stroke Team Department, Nijmegen
August 1, 2016 - August 1, 2016
Intern physiotherapist in the MS/Stroke department; assisted with assessments and rehabilitation planning.
Shop manager and tourguide, Cruising Barcelona Bike Tours at Cruising Barcelona Bike Tours
March 1, 2025 - October 29, 2025
Managed daily operations and supported customers via email, phone and in person (Dutch and English), ensured smooth customer journeys by resolving questions and issues efficiently, organized bookings, schedules, and payment systems, maintained accurate records, guided tours and provided clear information to international clients.
Physiotherapist, Bandy Bond Nederland, Dutch National Men's Team at Bandy Bond Nederland
March 1, 2023 - Present
Sports physiotherapy around the 2023 World Cup (3rd place achieved), 2025 World Cup (1st place achieved) and upcoming World Cup
Physiotherapist, Praktijk voor Fysiotherapie van der Vliet at Praktijk voor Fysiotherapie van der Vliet
April 10, 2021 - October 1, 2024
General physiotherapy with a focus on neurological conditions

Education

Bachelor of Physiotherapy at HAN University of Applied Sciences
September 1, 2016 - August 1, 2020
HAVO (Higher General Secondary Education) at Nijmegen
September 1, 2015 - June 1, 2016
VMBO-t (Pre-vocational Secondary Education) at Nijmegen School (Groeneveld/Groenewoud area)
September 1, 2012 - June 1, 2015

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Travel & Hospitality, Education, Professional Services, Media & Entertainment, Retail

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