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I have a background in marketing and customer relations, working with international clients. I worked at Google UK, specialized in digital strategies and remote customer service. My strength is understanding people’s needs and helping them find the right solution, based on practical experience, communication and results. Fluent in Portuguese and English.…

Stefani Marina Miquelotti

Digital Marketer, Social Media Manager, Content Creator, +4

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I have a background in marketing and customer relations, working with international clients. I worked at Google UK, specialized in digital strategies and remote customer service. My strength is understanding people’s needs and helping them find the right solution, based on practical experience, communication and results. Fluent in Portuguese and English.…

Available to hire

I have a background in marketing and customer relations, working with international clients. I worked at Google UK, specialized in digital strategies and remote customer service.
My strength is understanding people’s needs and helping them find the right solution, based on practical experience, communication and results.
Fluent in Portuguese and English.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Portuguese

Fluent

English

Advanced

Work Experience

Head of Marketing at Ink Formation Tattoo

January 1, 2025 - Present

Led the company’s social media and digital positioning, driving growth and strengthening presence in the professional tattoo education market. Defined the brand voice across advertisements and educational content, ensuring clarity, professionalism and purpose. Led positioning planning, metrics analysis, audience insights, market trend monitoring and differentiation strategies to keep Ink Formation Tattoo among the top references in the field.

Production Operations at Parvalux Electric Motors

January 1, 2023 - January 1, 2025

Acted as a trainer for new agents, sharing knowledge and supporting structured manufacturing operations. Verified standards, guided agents to maintain high-quality outputs, and contributed to operational efficiency and compliance processes, including quality control.

Subject Matter Expert - Google Support (EMEA/LATAM) at Conduent

January 1, 2019 - November 30, 2023

Trained new agents, acted as a subject matter expert for Google products (Tier 2), and provided in-depth technical assistance across hardware, digital content and Android systems. Analyzed payment complaints and risk issues, developing procedures to resolve problems within the process. Identified emerging issues, contributed to bug reporting and process/product improvements, and delivered multilingual training materials.

Customer Care Associate II at Conduent

July 1, 2019 - January 31, 2022

Trained in Google products (Google Play, Google Pay/Wallet, Google for Families, Google devices). Delivered high-quality written and verbal communication, handled high-level complaints, managed workload to meet SLAs, and supported troubleshooting and technical queries.

Guest Care Assistant at Clontarf Castle Hotel

January 1, 2019 - December 31, 2019

Greeted and assisted guests, contributed to staff training, and helped maintain a well-organized, detail-oriented, guest-focused service environment.

Social Media Consultant at Self Employed

January 1, 2015 - December 31, 2019

Provided remote social media consulting for local businesses, developing strategies, content calendars, follower engagement, and paid advertising plans; leveraged strong verbal communication, writing skills, creativity and adaptability to optimize client pages and social data.

Social Media Specialist at Corpo Ideal Suplementos

January 1, 2012 - December 31, 2014

Planned social media strategies, scheduled posts, and maintained customer interactions across platforms. Created blog content, coordinated promotional emails and social media campaigns, and produced visual assets using Photoshop.

Administrative Assistant at TAB Construções

January 1, 2010 - December 31, 2012

Managed customer payments, migrated data between systems, provided phone support, and organized construction project maps for quick reference.