Stella Roncea

Provided professional customer support via phone and email to users across multiple countries; troubleshot technical issues with tailored solutions; documented user interactions and resolved issues efficiently; ensured data integrity and compliance when handling sensitive information; collaborated with cross-functional teams to escalate and resolve system issues; managed multiple tasks in a fast-paced environment.

Improved client response times by streamlining resource request workflows; manage health care provider databases and update client-facing reference materials; perform administrative tasks including spreadsheet tracking, data entry, and internal communications; support nurses and care teams by coordinating scheduling and information flow; gained knowledge of the Canadian health care system and regional resource networks; demonstrated adaptability in a remote, high-volume environment.

Designed illustrations and graphics for fashion, print products, and branding assets. Created client-aligned visuals using Photoshop and Sketchbook Pro. Collaborated with clients internationally on commission-based design work. Delivered polished digital assets for apparel, drinkware, and digital platforms. Adapted visuals to different audiences and projects scope.