I am a detail-oriented and dependable professional with over 10 years of experience spanning video production, retail leadership, customer service, and logistics.\n\nI excel at managing end-to-end operations, coordinating technical workflows, and developing high-performing teams while building strong client relationships in fast-paced environments. I am known for professionalism, adaptability, and consistently delivering high-quality results.

Stephen 'Tony' Santos

I am a detail-oriented and dependable professional with over 10 years of experience spanning video production, retail leadership, customer service, and logistics.\n\nI excel at managing end-to-end operations, coordinating technical workflows, and developing high-performing teams while building strong client relationships in fast-paced environments. I am known for professionalism, adaptability, and consistently delivering high-quality results.

Available to hire

I am a detail-oriented and dependable professional with over 10 years of experience spanning video production, retail leadership, customer service, and logistics.\n\nI excel at managing end-to-end operations, coordinating technical workflows, and developing high-performing teams while building strong client relationships in fast-paced environments. I am known for professionalism, adaptability, and consistently delivering high-quality results.

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Language

English
Fluent

Work Experience

Legal Videographer at Visual Discovery, Inc.
August 1, 2022 - August 1, 2025
Recorded in-person and remote depositions for civil and corporate matters in onsite and hybrid environments. Operated and monitored professional audio/video systems to ensure clear, production-ready recordings. Edited, formatted, and delivered client-specified media files within a strict 48–72 hour turnaround. Prepared detailed session documentation and maintained accurate and organized digital file records. Anticipated and resolved technical issues efficiently during live proceedings while maintaining professionalism. Handled sensitive and high-stakes proceedings and case materials with discretion.
Store Manager (Berkeley) / Assistant Manager (San Francisco Flagship & Concord) at Vans
July 1, 2011 - July 1, 2022
Promoted from seasonal associate to Store Manager across multiple Bay Area locations; oversaw full daily operations including staffing, payroll, scheduling, inventory, and performance management for 15–20 employees at Berkeley; opened Berkeley store in July 2020 and achieved 112% comp sales in year two while maintaining 95%+ customer satisfaction; served as Assistant Manager at a high-volume San Francisco flagship location (25–35 staff), supporting large-scale operations and sales; contributed to a 10% sales increase and promoted five associates to leadership roles; trained and developed team members and maintained inventory accuracy, shrink/loss prevention standards, and visual merchandising compliance; invited to Vans Leadership Summit for performance and leadership contributions.

Education

B.A. in Photojournalism, Minor in Humanities at San Francisco State University
August 24, 2009 - May 30, 2014

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Media & Entertainment, Professional Services