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I am a dynamic writer with over a decade of experience managing, analyzing, and synthesizing complex information from diverse sources, translating it into clear, actionable insights for a wide range of audiences. I excel at strategic communication, preparing briefing notes and statistical reports for senior management, and I regularly author timely legal documents and workplace procedures. I also maintain stakeholder engagement to foster collaboration across key teams. In my role with CBSA, I have led enforcement litigation, served as an adjudicator, and driven process improvements by synthesizing data into operational insights. I am passionate about clear communication, rigorous analysis, and delivering high-quality results within tight timelines.…I am a dynamic writer with over a decade of experience managing, analyzing, and synthesizing complex information from diverse sources, translating it into clear, actionable insights for a wide range of audiences. I excel at strategic communication, preparing briefing notes and statistical reports for senior management, and I regularly author timely legal documents and workplace procedures. I also maintain stakeholder engagement to foster collaboration across key teams. In my role with CBSA, I have led enforcement litigation, served as an adjudicator, and driven process improvements by synthesizing data into operational insights. I am passionate about clear communication, rigorous analysis, and delivering high-quality results within tight timelines.

Stephanie Belanger

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I am a dynamic writer with over a decade of experience managing, analyzing, and synthesizing complex information from diverse sources, translating it into clear, actionable insights for a wide range of audiences. I excel at strategic communication, preparing briefing notes and statistical reports for senior management, and I regularly author timely legal documents and workplace procedures. I also maintain stakeholder engagement to foster collaboration across key teams. In my role with CBSA, I have led enforcement litigation, served as an adjudicator, and driven process improvements by synthesizing data into operational insights. I am passionate about clear communication, rigorous analysis, and delivering high-quality results within tight timelines.…I am a dynamic writer with over a decade of experience managing, analyzing, and synthesizing complex information from diverse sources, translating it into clear, actionable insights for a wide range of audiences. I excel at strategic communication, preparing briefing notes and statistical reports for senior management, and I regularly author timely legal documents and workplace procedures. I also maintain stakeholder engagement to foster collaboration across key teams. In my role with CBSA, I have led enforcement litigation, served as an adjudicator, and driven process improvements by synthesizing data into operational insights. I am passionate about clear communication, rigorous analysis, and delivering high-quality results within tight timelines.

Available to hire

I am a dynamic writer with over a decade of experience managing, analyzing, and synthesizing complex information from diverse sources, translating it into clear, actionable insights for a wide range of audiences. I excel at strategic communication, preparing briefing notes and statistical reports for senior management, and I regularly author timely legal documents and workplace procedures. I also maintain stakeholder engagement to foster collaboration across key teams.

In my role with CBSA, I have led enforcement litigation, served as an adjudicator, and driven process improvements by synthesizing data into operational insights. I am passionate about clear communication, rigorous analysis, and delivering high-quality results within tight timelines.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Intermediate

Work Experience

Senior Litigation Advisor (FB-06) at Canada Border Services Agency (CBSA)

September 1, 2018 - Present

Manages enforcement litigation cases challenging ministerial decisions; case manager for external human rights complaints; drafts briefing notes and extensive litigation documents; represents CBSA at hearings; analyzes litigation data and generates summaries; monitors settlements and ensures compliance; communicates CBSA's position to all parties.

Adjudicator (FB-04) at Canada Border Services Agency (CBSA)

June 1, 2012 - September 1, 2018

Conducted impartial ministerial reviews related to enforcement action appeals; drafted customized written letters articulating the appellant's case; explained relevant legislation and summarized evidence; liaised with CBSA ports of entry and programs to gather information; produced rigorous written recommendations.

Senior Program Officer (FB-04) & A/ Senior Program Advisor (FB-06) at Canada Border Services Agency (CBSA)

December 1, 2010 - June 1, 2012

Orchestrated a pilot project to improve service standards; analyzed national and international service models and trends; provided strategic guidance to align standards with leading government models; coordinated work activities and implemented new processes and policies across cross-functional teams.

Strategic Initiatives Analyst (PM-05) at Indian and Northern Affairs Canada (INAC)

March 1, 2010 - December 1, 2010

Led efforts as principal analyst to establish a First Nation Band through an Order in Council submission; contributed to strategic initiatives supporting program delivery; evaluated bidders' proposals as a key member of the evaluation committee; performed exhaustive research and produced roll-up presentations and briefings.

Senior Program Officer (FB-04) & A/Senior Program Advisor (FB-06) at Canada Border Services Agency (CBSA)

December 1, 2010 - June 1, 2012

Orchestrated a pilot project to improve service standards. Researched and analyzed national and international service models, reported on trends, and identified opportunities to improve in-house service standards. Provided strategic guidance to align existing service standards with leading models. Coordinated and oversaw work activities, established action plans, and implemented best practices. Used a cross-functional approach to help design, develop, and implement new processes and policies. Reviewed, monitored, and evaluated the application of new service policies, procedures, and guidelines to determine their effectiveness in boosting service quality.

Senior Litigation Advisor (FB-06) at Canada Border Services Agency (CBSA) – Ottawa, ON

September 1, 2018 - Present

Leads enforcement litigation management for ministerial decisions appealed by the public under acts such as AAAMP, the Customs Act, and the Proceeds of Crime and Money Laundering (Terrorist Financing) Act; serves as case manager for external human rights complaints; provides strategic recommendations to senior management and prepares/edits exhaustive litigation documents for judicial and quasi-judicial bodies; represents the CBSA at hearings before CART; synthesizes litigation data into summaries and reports; supports early resolution and monitors settlement commitments; communicates the CBSA position clearly to all parties throughout litigation.

Adjudicator (FB-04) at Canada Border Services Agency (CBSA) – Ottawa, ON

June 1, 2012 - September 1, 2018

Conducted impartial ministerial reviews related to enforcement action appeals under the Customs Act and related legislation; drafted customized letters articulating the appellant’s case, explained relevant legislation, and summarized evidence; delivered high-quality client service with professionalism and tact; liaised with CBSA ports of entry and programs to gather complete information; produced rigorous written recommendations to confirm, mitigate, or overturn contraventions and penalties; raised policy or procedural gaps with senior management to address affected parties and ensure corrective action.

Senior Program Officer (FB-04) & A/ Senior Program Advisor (FB-06) at Canada Border Services Agency (CBSA) – Ottawa, ON

December 1, 2010 - June 1, 2012

Orchestrated a pilot project to improve service standards; researched national and international service models, analyzed trends, and identified opportunities to improve in-house service quality; gained strategic insights and guided alignment of service standards with leading government models; coordinated cross-functional work, designed and implemented new processes and policies, and reviewed and evaluated new service guidelines to boost service quality.

Strategic Initiatives Analyst (PM-05) at Indian and Northern Affairs Canada (INAC) – Gatineau, QC

March 1, 2010 - December 1, 2010

Spearheaded efforts as principal analyst to establish a First Nation Band via an Order in Council submission; contributed to strategic initiatives supporting successful program delivery; reviewed and evaluated bidders' proposals as a key member of the evaluation committee; performed exhaustive research and consolidated information into roll-up presentations, weekly ADM one-pagers, critical paths, and other briefings.