Available to hire
Hi, I’m Stephanie McLellan, a customer service professional with hands-on experience in hospitality, contact centers, and retail. I have a strong focus on delivering friendly, efficient, and accurate service, and I bring cannabis product knowledge for dispensary contexts when relevant, I am also skilled in a variety of emotions, voices and sounds in regards to voiceover work.
I’m a reliable team player who can train and mentor others, manage workloads, and handle billing or guest-service tasks with calm and clear communication. I’m excited to contribute to a forward-thinking team and continue growing in customer service and dispensary roles.
Skills
Experience Level
Expert
Language
English
Fluent
Work Experience
Customer Service Specialist / Supervisor at Transcom International
January 1, 2021 - January 1, 2025Led customer service operations, supervised teams, and managed workloads to maintain high service levels.
Front Desk Receptionist at La Quinta Inn & Suites
January 1, 2021 - January 1, 2021Managed front desk operations, guest check-in/out, phone inquiries, and lobby upkeep.
Loyalty Billing and Sales Representative at Concentrix
January 1, 2019 - January 1, 2020Handled loyalty program billing and sales, resolved billing inquiries, and maintained customer records.
Youth Job Connection Participant at YMCA Durham Employment
January 1, 2018 - January 1, 2018Participated in workforce readiness program; gained exposure to customer service environments.
Cashier at Michaels Canada
January 1, 2017 - January 1, 2017Handled cashier duties, assisted customers, and supported merchandising.
Customer Service Representative at Transcom
January 1, 2015 - January 1, 2017Responded to customer inquiries, processed payments, and assisted with service delivery.
Customer Service Representative at Optima Communications
January 1, 2014 - January 1, 2014Handled customer inquiries and supported service delivery.
Education
CannSell Standard Certification at CannSell
January 1, 2022 - June 10, 2026Customer Service Training and Certification at Accenture Training
January 1, 2018 - June 10, 2026Ontario Secondary School Diploma at Ontario Secondary School Diploma
January 1, 2014 - June 10, 2026Qualifications
Worker Health & Safety Awareness
January 1, 2019 - June 10, 2026CannSell Standard Certification
January 1, 2022 - June 10, 2026Worker Health & Safety Awareness
January 1, 2019 - June 10, 2026Customer Service Training and Certification
January 1, 2018 - June 10, 2026Ontario Secondary School Diploma
January 1, 2014 - June 10, 2026Industry Experience
Retail, Travel & Hospitality, Consumer Goods, Professional Services, Education
Skills
Experience Level
Expert
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