Available to hire
Hi, I’m Steve Mwanzia, a frontend developer and experienced content moderator with a track record of leading teams and delivering measurable process improvements. I enjoy building user-friendly web experiences and turning data into actionable insights.
Across Kenya, Ghana, and the United States, I blend technical skills with strong communication and a collaborative leadership style to drive results and deliver value for users and stakeholders.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Support Chat Associate at getINNOtized GmbH
July 1, 2025 - July 1, 2025Internship focused on providing comprehensive support to students during their selection process via Microsoft Teams, enhancing their overall experience.
Team Captain and QA at Glassdoor
November 1, 2024 - November 1, 2024Supported onboarding and training of new agents, fostering a collaborative and performance-driven team environment.
Senior Content Moderator, Trust and Safety at Glassdoor
November 1, 2024 - November 1, 2024Managed review of user content to ensure compliance with policies and guidelines; responsible for verifying and enriching platform data.
Team Lead Content Moderation at Fishbowl
November 1, 2024 - November 1, 2024Led a team of 28 content moderators; implemented targeted training based on performance data, achieving a 20% productivity increase and 95% satisfaction in platform quality evaluations. Developed performance feedback frameworks improving engagement by 25% and QA metrics from 85% to 95% in six months. Streamlined scheduling to improve peak-period coverage by 30% and response times by 40%, and facilitated weekly cross-functional updates to reduce feedback cycle time by 40%. Supported onboarding and ongoing training to foster a collaborative, performance-driven environment.
Technical Sourcer at IT Pros
May 1, 2023 - May 1, 2023Developed and executed strategic sourcing initiatives to identify, engage, and attract top-tier technical talent across global markets; utilized advanced Boolean search, LinkedIn Recruiter, and specialized platforms to build robust pipelines of software development and IT professionals.
Team Leader at IT Pros
May 1, 2023 - May 1, 2023Led and mentored a team of Technical Sourcers; oversaw performance and adherence to best practices in talent identification and engagement; collaborated to develop scalable sourcing operations and optimize pipeline management strategies.
Team Lead Content Moderation at Fishbowl
October 1, 2021 - November 1, 2024Led a team of 28 moderation agents; implemented targeted training initiatives based on performance data, elevating productivity by 20% and achieving a 95% satisfaction rate in platform quality evaluations. Developed performance feedback frameworks increasing engagement by 25% and boosting QA metrics from 85% to 95% over six months. Streamlined scheduling for peak periods, improving coverage by 30% and response time by 40%. Facilitated weekly cross-functional updates, reducing feedback cycle time by 40% and enhancing operational transparency. Supported onboarding and training of new agents.
Team Leader at IT Pros
April 1, 2021 - May 1, 2023Led and mentored a team of Technical Sourcers, overseeing performance and ensuring adherence to best practices in talent identification and engagement. Collaborated to develop scalable sourcing operations and optimize pipeline management strategies.
Technical Sourcer at IT Pros
February 1, 2021 - May 1, 2023Developed and executed strategic sourcing initiatives to identify, engage, and attract top-tier technical talent across global markets. Utilized advanced Boolean search, LinkedIn Recruiter, and specialized platforms to build robust pipelines of software development and IT professionals.
Team Captain and QA at Glassdoor
February 1, 2021 - November 1, 2024Supported onboarding and training of new agents, fostering a collaborative and performance-driven team environment. Conducted quality assurance and mentoring.
Customer Support Associate at Glassdoor
November 1, 2018 - November 1, 2018Assisted customers via phone, email, and chat; resolved platform-related inquiries and disruptions; delivered exceptional customer service while managing high chat volumes and coordinating with internal departments to resolve escalated issues, improving turnaround times and service quality.
Customer Support Associate at Glassdoor
November 1, 2017 - November 1, 2018Assisted customers via phone, email, and chat, resolving platform-related inquiries and disruptions. Managed high chat volumes and coordinated with internal departments to resolve escalated issues, improving turnaround times and service quality.
Senior Content Moderator - Trust and Safety at Glassdoor
November 1, 2017 - November 1, 2024In-charge of reviewing user content to ensure adherence to policy and guidelines; verified and enriched platform data.
Education
Certificate, Frontend Development at Azubi Africa
January 11, 2030 - April 1, 2024Certificate in Frontend Development at Azubi Africa
January 11, 2030 - April 1, 2024Qualifications
Industry Experience
Software & Internet, Education, Professional Services, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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