SK

SUDESHNA KASHYAP

Available to hire

I’m a dedicated and customer-focused professional with a strong background in providing exceptional service and support.

About

I’m a dedicated and customer-focused professional with a strong background in providing exceptional service and support. With experience in handling customer inquiries, resolving issues, and ensuring satisfaction, I take pride in creating positive experiences and building long-term relationships. I’m passionate about helping people, solving problems efficiently, and representing my company with professionalism and care.

  • Joined October 2025

Languages

  • EnglishAdvanced
  • HindiAdvanced

Industry experience

  • Manufacturing
  • Professional Services
  • Other

Work experience

Operations Executive · ApnaSep 2022 – Sep 2022 · 1 mo

Elevated customer satisfaction and loyalty by managing comprehensive customer service operations and resolving complex inquiries and complaints. Optimized operational efficiency by facilitating collaboration across cross-functional teams and overseeing the procurement of essential materials. Drove strategic decision-making by generating detailed performance reports on inventory levels, production output, and customer service metrics. Enhanced organizational strategy and team performance through collaboration with senior management on operational planning and the development of staff improvement plans. Propelled business growth by cultivating and sustaining strategic relationships with key clients.

Education

Bachelor of Technology · Presidency University2017 – 2021

Certifications and awards

AutoCAD & SolidWorks2030 – 2025

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