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Sue Hwang is a Vancouver-based UX and Product Designer with over 3 years of experience designing for B2B SaaS platforms. At CarltonOne Engagement, she led the design of a multi-role employee rewards and engagement platform serving 500+ clients and 100+ programs, contributing to 30% revenue growth. Her work spans end-to-end product design, design systems, ecommerce UX, and close engineering collaboration. She brings a hands-on AI workflow practice, having led an 8-week internal workshop series covering Figma Make, Claude Code, Lovable, and Cursor, and actively integrates these tools into her day-to-day design process. She is known for treating her teammates as her first users, investing in clear communication, smooth handoffs, and collaborative processes that help teams build better products together.…Sue Hwang is a Vancouver-based UX and Product Designer with over 3 years of experience designing for B2B SaaS platforms. At CarltonOne Engagement, she led the design of a multi-role employee rewards and engagement platform serving 500+ clients and 100+ programs, contributing to 30% revenue growth. Her work spans end-to-end product design, design systems, ecommerce UX, and close engineering collaboration. She brings a hands-on AI workflow practice, having led an 8-week internal workshop series covering Figma Make, Claude Code, Lovable, and Cursor, and actively integrates these tools into her day-to-day design process. She is known for treating her teammates as her first users, investing in clear communication, smooth handoffs, and collaborative processes that help teams build better products together.

Sue Hwang

UX Designer, Product Designer, UI Designer, +2

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Sue Hwang is a Vancouver-based UX and Product Designer with over 3 years of experience designing for B2B SaaS platforms. At CarltonOne Engagement, she led the design of a multi-role employee rewards and engagement platform serving 500+ clients and 100+ programs, contributing to 30% revenue growth. Her work spans end-to-end product design, design systems, ecommerce UX, and close engineering collaboration. She brings a hands-on AI workflow practice, having led an 8-week internal workshop series covering Figma Make, Claude Code, Lovable, and Cursor, and actively integrates these tools into her day-to-day design process. She is known for treating her teammates as her first users, investing in clear communication, smooth handoffs, and collaborative processes that help teams build better products together.…Sue Hwang is a Vancouver-based UX and Product Designer with over 3 years of experience designing for B2B SaaS platforms. At CarltonOne Engagement, she led the design of a multi-role employee rewards and engagement platform serving 500+ clients and 100+ programs, contributing to 30% revenue growth. Her work spans end-to-end product design, design systems, ecommerce UX, and close engineering collaboration. She brings a hands-on AI workflow practice, having led an 8-week internal workshop series covering Figma Make, Claude Code, Lovable, and Cursor, and actively integrates these tools into her day-to-day design process. She is known for treating her teammates as her first users, investing in clear communication, smooth handoffs, and collaborative processes that help teams build better products together.

Available to hire

Sue Hwang is a Vancouver-based UX and Product Designer with over 3 years of experience designing for B2B SaaS platforms. At CarltonOne Engagement, she led the design of a multi-role employee rewards and engagement platform serving 500+ clients and 100+ programs, contributing to 30% revenue growth. Her work spans end-to-end product design, design systems, ecommerce UX, and close engineering collaboration.

She brings a hands-on AI workflow practice, having led an 8-week internal workshop series covering Figma Make, Claude Code, Lovable, and Cursor, and actively integrates these tools into her day-to-day design process. She is known for treating her teammates as her first users, investing in clear communication, smooth handoffs, and collaborative processes that help teams build better products together.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

UX Designer at Carlton One Engagement

May 1, 2022 - September 1, 2025

Scaled a B2B SaaS rewards platform supporting 500+ enterprise clients and multiple user roles; launched 100+ programs post-scale and contributed to 30% revenue growth. Identified scalability gaps, designed 30+ reusable recognition templates, and reduced client onboarding and program launch times by ~85%. Led an 8-week AI workshop on trend analysis, prompt engineering, and Figma Make, cutting PoC delivery time by ~67% and aligning stakeholders through rapid concept visualization. Defined a UX strategy framework balancing monetization goals with user trust, gaining C-suite approval and investor sign-off. Conducted usability audits and reorganized IA and flows to centralize hub pages, reducing task steps by 50%. Co-built a design system with engineering, standardizing components across the platform and cutting feature delivery time by ~33%.

UI Developer at Vinple

June 1, 2020 - September 1, 2020

Enhanced Soft Skill Analysis feature by implementing dark mode and a responsive layout using TypeScript, HTML, and CSS to improve readability and usability across devices.