Joreen Tay

Career break in Germany focused on family responsibilities and relocation, with proactive expansion of skills.

Led and facilitated 150+ design sprint workshops with cross-functional teams of 5–7 specialists; guided projects from customer challenges to ideation and prototyping; expanded Mastercard's UX footprint in Greater China and Japan; delivered user-centered solutions aligned with business goals; contributed to revenue growth and earned Mastercard Design Award (2024).

Led and facilitated over 150 design sprint workshops, collaborating with cross-functional teams of 5–7 specialists to identify customer challenges, ideate, prototype, and deliver user-centered solutions. Drove design thinking integration into the product development lifecycle, resulting in measurable business impact. Executed a Mastercard–Rakuten design sprint addressing Gen Z engagement in Japan, delivering a prototype tested by 3,500 users and generating 5,000+ sign-ups, $111M in revenue, and a Mastercard Design Award (2024). Pioneered Mastercard’s UX expansion in Japan during COVID-19 (2020) with the country’s first UX workshop, and established a design team in Greater China (2020) delivering $2M in design sprint revenue within one month.