I’m a IxDF-certified Product/UX Designer with 6+ years of user experience work and 15 years of creative leadership. I translate complex business and technical challenges into intuitive, human-centered digital experiences, blending empathy, psychology, and artistic intuition to design products that feel natural and meaningful. I’ve partnered with Oracle, Infosys, and Tech Mahindra, leading cross-functional teams in Agile and Lean environments from strategy research to usability testing. With a background in Visual & Performing Arts, Teaching, and Art Therapy, I bring storytelling, accessibility, and ethical design to every solution. I actively explore AI-powered design tools and prompt engineering to boost efficiency while keeping people at the center of design decisions.

Sumana Biswas

I’m a IxDF-certified Product/UX Designer with 6+ years of user experience work and 15 years of creative leadership. I translate complex business and technical challenges into intuitive, human-centered digital experiences, blending empathy, psychology, and artistic intuition to design products that feel natural and meaningful. I’ve partnered with Oracle, Infosys, and Tech Mahindra, leading cross-functional teams in Agile and Lean environments from strategy research to usability testing. With a background in Visual & Performing Arts, Teaching, and Art Therapy, I bring storytelling, accessibility, and ethical design to every solution. I actively explore AI-powered design tools and prompt engineering to boost efficiency while keeping people at the center of design decisions.

Available to hire

I’m a IxDF-certified Product/UX Designer with 6+ years of user experience work and 15 years of creative leadership. I translate complex business and technical challenges into intuitive, human-centered digital experiences, blending empathy, psychology, and artistic intuition to design products that feel natural and meaningful.
I’ve partnered with Oracle, Infosys, and Tech Mahindra, leading cross-functional teams in Agile and Lean environments from strategy research to usability testing. With a background in Visual & Performing Arts, Teaching, and Art Therapy, I bring storytelling, accessibility, and ethical design to every solution. I actively explore AI-powered design tools and prompt engineering to boost efficiency while keeping people at the center of design decisions.

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Language

English
Fluent
Bengali
Fluent
Hindi
Advanced

Work Experience

Lead UX Designer at Tech Mahindra Digital Studio
September 1, 2021 - July 31, 2024
Verizon: Architected a unified Design System and interactive mock-ups for internal Agent-Assist and Agent-to-Agent chatbots across retail and support sectors. MTN Nigeria: EdTech product design including educational game UIs and blog experiences for ages 5–16; parential control and youth safety features. Senior-focused UX research for a senior-friendly smartwatch in the USA. Authored storytelling scripts for onboarding videos to boost customer delight for seniors. Conducted full-site UI reviews and UX research to improve revenue and market adoption.
Senior Visualizer at PM Health & Life Care (ZIGY.COM)
January 1, 2015 - January 1, 2016
Startup role focused on e-commerce visuals and marketing assets. Campaign strategy and design across print/digital media; directed product photoshoots, categorisation, and catalogue listings; cross-functional collaboration to meet milestones and deliver high-quality visuals.
Solution Engineer – Sketch/Storyboard Artist, UI/UX Designer | Presales at Oracle India Private Limited - Cloud Solution Hub, Bangalore
January 1, 2017 - January 1, 2019
Executed digital sketches, storyboarding and scriptwriting for client presentations in pre-sales; designed UI/UX and created miniature use-case models to communicate solutions.
Marketing Manager – Visualizer/ Storyteller/ Designer | Marketing & Presales at Infosys BPM, Bangalore
January 1, 2019 - December 31, 2019
Developed visual storytelling scripts and storyboards for corporate animations; produced digital content and social assets; designed brand mascots, logos, and collateral for annual meetings and client visits; supported cross-functional initiatives with compelling visuals and marketing collateral.
Business Owner / Creative Designer / Marketing at Petuk Puraan
January 1, 2019 - January 1, 2022
Brand & social strategy for a homemade food delivery business; curated event menus, promotional copy and visuals; managed end-to-end operations including production, logistics, and customer feedback.
Program Manager – Head of the Department – Adv. & Graphic Design | Education at WLCI College, Kolkata
January 1, 2010 - January 1, 2014
Academic leadership, recruitment and allocation of faculty, budget planning, and timing for hybrid (physical and online) global instruction; student mentorship and placement support; led creative management and event design.
Assistant Dubbing Director at Green Labs
January 1, 2009 - January 1, 2010
Dubbing coordination with artists and sound engineers; quality control of scripts, voice acting and pronunciation; Bengali voice-over work for Discovery Channel, Nat Geo & History Channel.
Senior Visualizer at Tata Interactive Systems
January 1, 2005 - January 1, 2009
Graphic and UX/UI design for interactive learning and multimedia projects; collaborated with teams to deliver creative assets.

Education

Bachelor of Visual Art (Applied Art) at Ramakrishna Mission Institute of Culture, Kolkata
January 1, 1999 - January 1, 2004
PG Certificate in Appreciation of Indian Art (History of Art) at Ramakrishna Mission Institute of Culture, Kolkata
January 1, 2010 - January 1, 2014
Certificate Course in Script Writing for a Screenplay at NITS (Workshops conducted by Atanu Ghosh)
January 1, 2014 - January 1, 2014
Google AdWords Search Certification at Manipal Prolearn in Association with Google
January 1, 2017 - January 19, 2026
Human-Computer Interaction - HCI, Psychology of Interaction Design: The ultimate guide at Interaction Design Foundation (IxDF)
January 1, 2020 - January 19, 2026
UX Design (full course) at LinkedIn Premium
January 1, 2020 - January 19, 2026
Art Therapy - Self Healing Diploma with CPD Accreditation at Renaissance Life Therapies, Counselling, Life Coaching and Online Training Academy, UK
January 1, 2020 - January 19, 2026
IBM Product Manager Professional Certificate at Coursera
January 1, 2023 - January 19, 2026
Agentic AI and AI Agents for Leaders (Specialisation) at Coursera (Dr Jules White, Vanderbilt University)
January 1, 2025 - January 19, 2026
Post-Graduation Diploma in Art Therapy at Institute of Holistic Mental Health
January 1, 2025 - January 1, 2026

Qualifications

Google AdWords Search Certification
January 1, 2017 - January 19, 2026
IBM Product Manager Professional Certificate
January 1, 2023 - January 19, 2026
Agentic AI and AI Agents for Leaders (Specialisation)
January 1, 2025 - January 19, 2026
Post-Graduation Diploma in Art Therapy
January 1, 2025 - January 1, 2026

Industry Experience

Telecommunications, Education, Healthcare, Software & Internet, Media & Entertainment