Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm Sumit Prasad, a dynamic and results-driven professional with over five years of experience spanning Customer Success, Stakeholder Management, and Operational Excellence. I excel at building high-trust relationships with international clients and guiding complex projects from data-driven insights to successful outcomes. My strengths include account management, process optimization, and strategic communication to improve the customer lifecycle in e-commerce and SaaS sectors. I'm passionate about turning challenges into opportunities and delivering measurable value through proactive collaboration and learning.…I'm Sumit Prasad, a dynamic and results-driven professional with over five years of experience spanning Customer Success, Stakeholder Management, and Operational Excellence. I excel at building high-trust relationships with international clients and guiding complex projects from data-driven insights to successful outcomes. My strengths include account management, process optimization, and strategic communication to improve the customer lifecycle in e-commerce and SaaS sectors. I'm passionate about turning challenges into opportunities and delivering measurable value through proactive collaboration and learning.

Sumit Prasad

Project Manager, Content Producer, Brand Strategist, +4





I'm Sumit Prasad, a dynamic and results-driven professional with over five years of experience spanning Customer Success, Stakeholder Management, and Operational Excellence. I excel at building high-trust relationships with international clients and guiding complex projects from data-driven insights to successful outcomes. My strengths include account management, process optimization, and strategic communication to improve the customer lifecycle in e-commerce and SaaS sectors. I'm passionate about turning challenges into opportunities and delivering measurable value through proactive collaboration and learning.…I'm Sumit Prasad, a dynamic and results-driven professional with over five years of experience spanning Customer Success, Stakeholder Management, and Operational Excellence. I excel at building high-trust relationships with international clients and guiding complex projects from data-driven insights to successful outcomes. My strengths include account management, process optimization, and strategic communication to improve the customer lifecycle in e-commerce and SaaS sectors. I'm passionate about turning challenges into opportunities and delivering measurable value through proactive collaboration and learning.

Available to hire

I’m Sumit Prasad, a dynamic and results-driven professional with over five years of experience spanning Customer Success, Stakeholder Management, and Operational Excellence. I excel at building high-trust relationships with international clients and guiding complex projects from data-driven insights to successful outcomes.

My strengths include account management, process optimization, and strategic communication to improve the customer lifecycle in e-commerce and SaaS sectors. I’m passionate about turning challenges into opportunities and delivering measurable value through proactive collaboration and learning.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

German

Intermediate

Hindi

Intermediate

Bengali

Fluent

Work Experience

Guest Experience Excellence

August 1, 2025 - January 1, 2026

Orchestrated seamless check-in/out processes and provided high-touch guest support to maintain premium service standards. Coordinated front desk operations and guest services.

Strategic Client Management

November 1, 2023 - April 1, 2024

Managed and nurtured high-level relationships with diverse clients, including fintech and tech clients, ensuring project success through proactive communication and trust-building. Led cross-functional initiatives and contributed to revenue growth.

Service Desk Management (L1 & L2) - Enterprise Service Management at Capgemini

October 1, 2013 - June 1, 2016

Managed user provisioning, Active Directory access, and RBAC models for large-scale enterprise systems. Implemented ITIL practices and supported enterprise service delivery.