Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a passionate and curious IT enthusiast currently studying Level 3 Creative Media and Technology at CONEL London (in partnership with UAL), with a strong interest in technology, digital transformation, system administration, and professional services. I am building foundational knowledge across diagnostics, cybersecurity, virtualization (Hyper-V labs), and IT support while preparing for CompTIA A+.\n\nI thrive in ticket-based service desk environments and have hands-on experience supporting users on real projects and volunteering in the community. I am known for a problem-solving mindset, multilingual communication, and a strong eagerness to grow within a dynamic IT support team.…I am a passionate and curious IT enthusiast currently studying Level 3 Creative Media and Technology at CONEL London (in partnership with UAL), with a strong interest in technology, digital transformation, system administration, and professional services. I am building foundational knowledge across diagnostics, cybersecurity, virtualization (Hyper-V labs), and IT support while preparing for CompTIA A+.\n\nI thrive in ticket-based service desk environments and have hands-on experience supporting users on real projects and volunteering in the community. I am known for a problem-solving mindset, multilingual communication, and a strong eagerness to grow within a dynamic IT support team.

Sunan Amirul

Web Developer, Programmer, Front-End Developer, +2





I am a passionate and curious IT enthusiast currently studying Level 3 Creative Media and Technology at CONEL London (in partnership with UAL), with a strong interest in technology, digital transformation, system administration, and professional services. I am building foundational knowledge across diagnostics, cybersecurity, virtualization (Hyper-V labs), and IT support while preparing for CompTIA A+.\n\nI thrive in ticket-based service desk environments and have hands-on experience supporting users on real projects and volunteering in the community. I am known for a problem-solving mindset, multilingual communication, and a strong eagerness to grow within a dynamic IT support team.…I am a passionate and curious IT enthusiast currently studying Level 3 Creative Media and Technology at CONEL London (in partnership with UAL), with a strong interest in technology, digital transformation, system administration, and professional services. I am building foundational knowledge across diagnostics, cybersecurity, virtualization (Hyper-V labs), and IT support while preparing for CompTIA A+.\n\nI thrive in ticket-based service desk environments and have hands-on experience supporting users on real projects and volunteering in the community. I am known for a problem-solving mindset, multilingual communication, and a strong eagerness to grow within a dynamic IT support team.

Available to hire

I am a passionate and curious IT enthusiast currently studying Level 3 Creative Media and Technology at CONEL London (in partnership with UAL), with a strong interest in technology, digital transformation, system administration, and professional services. I am building foundational knowledge across diagnostics, cybersecurity, virtualization (Hyper-V labs), and IT support while preparing for CompTIA A+.\n\nI thrive in ticket-based service desk environments and have hands-on experience supporting users on real projects and volunteering in the community. I am known for a problem-solving mindset, multilingual communication, and a strong eagerness to grow within a dynamic IT support team.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Bengali

Advanced

Arabic

Intermediate

Spanish; Castilian

Intermediate

Work Experience

Community Volunteer - IT Support at LPPI, London

October 1, 2025 - January 1, 2026

Provided on-site technical support and device troubleshooting for community users, improving digital literacy and resolving accessibility and system issues; coordinated escalations with external telecom and network service providers when on-site mitigations were insufficient; managed AV deployments and live technical event setups to maximize reliability and guest satisfaction.

IT Support at PPCP

December 14, 2024 - February 1, 2026

IT Support Technician and Trainee at 21CS, London

December 1, 2024 - January 1, 2026

Administered Tier 1/2 technical support for end-users, diagnosing and resolving complex hardware, software, OS, and network faults; managed incident lifecycles within ConnectWise with adherence to SLAs for password resets and software deployments; built and maintained a virtualized lab using Microsoft Hyper-V; provisioned virtual machines, managed Active Directory, UAC, and configured macOS + Windows installations and system snapshots; liaised with external vendor support to expedite hardware repairs; produced digital media assets and technical video documentation to support marketing workflows.