I'm Suray Pedraza, a bilingual IT Customer Service Associate based in Buenos Aires, Argentina. I bring over two years of experience delivering top-notch support to corporate users, with expertise across ServiceNow, Active Directory, AWS, SAP, VMware, BeyondTrust, and more. I work well under ITIL-driven processes, prioritizing customer satisfaction by diagnosing issues quickly and guiding users through technical tasks with patience and clarity. In my current role at Accenture (Nov 2023 - present), I handle ticket registration, categorization, and remote assistance, escalate complex issues when needed, and support a range of corporate tools such as SAP, AWS Console, Azure Portal, and VMware. I’m committed to continuous learning, fluent in Spanish and English, and pursuing trainings in UX Design and Full-Stack Development to bridge user experience with solid technical foundations.…I'm Suray Pedraza, a bilingual IT Customer Service Associate based in Buenos Aires, Argentina. I bring over two years of experience delivering top-notch support to corporate users, with expertise across ServiceNow, Active Directory, AWS, SAP, VMware, BeyondTrust, and more. I work well under ITIL-driven processes, prioritizing customer satisfaction by diagnosing issues quickly and guiding users through technical tasks with patience and clarity. In my current role at Accenture (Nov 2023 - present), I handle ticket registration, categorization, and remote assistance, escalate complex issues when needed, and support a range of corporate tools such as SAP, AWS Console, Azure Portal, and VMware. I’m committed to continuous learning, fluent in Spanish and English, and pursuing trainings in UX Design and Full-Stack Development to bridge user experience with solid technical foundations.WWWW…