Salesforce Health Cloud Case Study

Background & Problem Statement

The client is a major US skincare Clinic which requires a platform to handle engagement with its
patient, prescribers and health care settings.

Like many healthcare providers, our client’s provider depended on paper forms to manage client
intake and the provider’s onboarding process. These forms required patients to manually submit
a thorough mix of personal information, clinical histories, and details about their home
environment for skin issues they are facing.

The existing system offered limited options for connecting clients with the most suitable
providers for their specific requirement. For example, they could not match clients and providers
based on crucial factors like proximity, services offered, or unique care requirements.

These manual and inefficient processes led to delays and inefficiencies in care coordination. To
better serve more people, our client recognized the need for streamlined, automated processes
enhanced by cutting-edge technology — and they sought a partner to support this
transformation.

Growth native team helped them to move all their manual tasks to the Salesforce health cloud
where their patients, Health care settings and Prescribers can enroll , book appointments, track
complaints and manage cases. Growth native team designed and implemented the architecture
for a user friendly portal.

The Growth Natives Team’s Solution

Growth Natives team worked closely with the client to analyze their use-cases and business
scenarios to cultivate the best solution for their skin care solutions. Our team followed the Agile
approach to design and development to create a customized solution for the client.