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I am a UX Researcher with over 4 years of experience championing the user voice and turning human-centered insights into impactful product features and design improvements. I combine deep thinking, fast iteration, proactive project management, and strong stakeholder alignment with a growing interest in AI research tools to power data-driven, human-centered solutions. With a multidisciplinary background spanning research, behavioral science, and design, I have managed diverse projects in EdTech, FinTech, and CivicTech sectors, working globally with a variety of stakeholders. I enjoy mentoring, facilitating workshops, and synthesizing complex insights to create meaningful product strategies and scalable interventions that serve millions of users.…I am a UX Researcher with over 4 years of experience championing the user voice and turning human-centered insights into impactful product features and design improvements. I combine deep thinking, fast iteration, proactive project management, and strong stakeholder alignment with a growing interest in AI research tools to power data-driven, human-centered solutions. With a multidisciplinary background spanning research, behavioral science, and design, I have managed diverse projects in EdTech, FinTech, and CivicTech sectors, working globally with a variety of stakeholders. I enjoy mentoring, facilitating workshops, and synthesizing complex insights to create meaningful product strategies and scalable interventions that serve millions of users.

Susanti Vijaykumar

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I am a UX Researcher with over 4 years of experience championing the user voice and turning human-centered insights into impactful product features and design improvements. I combine deep thinking, fast iteration, proactive project management, and strong stakeholder alignment with a growing interest in AI research tools to power data-driven, human-centered solutions. With a multidisciplinary background spanning research, behavioral science, and design, I have managed diverse projects in EdTech, FinTech, and CivicTech sectors, working globally with a variety of stakeholders. I enjoy mentoring, facilitating workshops, and synthesizing complex insights to create meaningful product strategies and scalable interventions that serve millions of users.…I am a UX Researcher with over 4 years of experience championing the user voice and turning human-centered insights into impactful product features and design improvements. I combine deep thinking, fast iteration, proactive project management, and strong stakeholder alignment with a growing interest in AI research tools to power data-driven, human-centered solutions. With a multidisciplinary background spanning research, behavioral science, and design, I have managed diverse projects in EdTech, FinTech, and CivicTech sectors, working globally with a variety of stakeholders. I enjoy mentoring, facilitating workshops, and synthesizing complex insights to create meaningful product strategies and scalable interventions that serve millions of users.

Available to hire

I am a UX Researcher with over 4 years of experience championing the user voice and turning human-centered insights into impactful product features and design improvements. I combine deep thinking, fast iteration, proactive project management, and strong stakeholder alignment with a growing interest in AI research tools to power data-driven, human-centered solutions.

With a multidisciplinary background spanning research, behavioral science, and design, I have managed diverse projects in EdTech, FinTech, and CivicTech sectors, working globally with a variety of stakeholders. I enjoy mentoring, facilitating workshops, and synthesizing complex insights to create meaningful product strategies and scalable interventions that serve millions of users.

Skills

Figma

Presentation Design

Adobe Illustrator

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

User Research Intern (Part-Time) at Hot Bread Kitchen

May 31, 2025 - August 16, 2025

Conducted over 30 generative interviews with NYC residents and culinary small-business owners, uncovering an onboarding fix projected to reduce processing time by 40%. Synthesized insights into a service blueprint that aligned stakeholder teams toward improving job readiness pathways.

Qualitative Research Intern (Full-Time) at CUBIC, Save The Children International

August 31, 2024 - August 16, 2025

Explored AI-assisted research synthesis for 3 mixed-method studies across Philippines, Zambia, and a third country, doubling research delivery speed. Synthesized barriers impacting children's engagement and teacher experience in those regions. Presented insights to six cross-functional teams influencing feature rollout strategy and intervention scaling.

Mixed Method Researcher at ideas42

July 30, 2023 - August 15, 2025

Managed 10+ projects in EdTech, FinTech, and CivicTech for B2B partners analyzing user data from 2,000 customers to inform physical and digital product experiences driving behavior change and business impact. Conducted various user research methods including observations, surveys, interviews, and focus groups to identify pain points, key features, and design opportunities. Synthesized insights into journey maps, personas, and competitive analysis. Designed 20+ fidelity prototypes in Figma and analyzed usability testing. Scaled interventions to improve service delivery for 2 million users. Facilitated workshops and developed presentations, mentoring interns and collaborating with UX designers, product managers, and engineers to translate user insights into features.