Results-driven Software QA Professional and Certified Scrum Master with 7+ years of experience delivering high-quality releases across FinTech, Banking, Insurance, Automotive, OTT Streaming, SaaS, and AI-driven applications. Specialized in Manual, API, Automation, Mobile & Web, and AI/Chatbot Testing, with hands-on expertise in payment testing, database validation, and end-to-end functional testing. Skilled in Agile/Scrum, SDLC/STLC, and test automation using UFT and Selenium WebDriver. Proven ability to lead QA teams, drive process improvements, and integrate quality throughout the development lifecycle.

Sushmitha Chitturi

Results-driven Software QA Professional and Certified Scrum Master with 7+ years of experience delivering high-quality releases across FinTech, Banking, Insurance, Automotive, OTT Streaming, SaaS, and AI-driven applications. Specialized in Manual, API, Automation, Mobile & Web, and AI/Chatbot Testing, with hands-on expertise in payment testing, database validation, and end-to-end functional testing. Skilled in Agile/Scrum, SDLC/STLC, and test automation using UFT and Selenium WebDriver. Proven ability to lead QA teams, drive process improvements, and integrate quality throughout the development lifecycle.

Available to hire

Results-driven Software QA Professional and Certified Scrum Master with 7+ years of experience delivering high-quality releases
across FinTech, Banking, Insurance, Automotive, OTT Streaming, SaaS, and AI-driven applications. Specialized in Manual, API,
Automation, Mobile & Web, and AI/Chatbot Testing, with hands-on expertise in payment testing, database validation, and
end-to-end functional testing. Skilled in Agile/Scrum, SDLC/STLC, and test automation using UFT and Selenium WebDriver.
Proven ability to lead QA teams, drive process improvements, and integrate quality throughout the development lifecycle.

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Experience Level

Expert
Expert
Expert
Expert
Expert

Work Experience

Software Quality Assurance Engineer at Testlio
September 1, 2025 - Present
Evaluated AI-generated responses for a web-based browser application with an integrated chatbot/assistant, assessing quality, accuracy, tone, and reasoning across diverse user scenarios to ensure consistent and reliable user experiences. Assessed an AI-powered healthcare chatbot using a structured 0–3 rubric based on safety and correctness criteria, identifying and logging defects for inconsistent or incorrect outputs, directly contributing to improved response reliability. Performed end-to-end functional testing of a mobile FinTech application, validating user onboarding, KYC verification, and secure login flows, ensuring compliance and a seamless user experience. Validated complete subscription lifecycle flows for SaaS platforms, including Apple Pay, card payments, renewals, refunds, and entitlement-based access control, ensuring accurate payment processing and feature gating. Conducted functional and exploratory testing of mobile gaming applications, validating core gameplay flows
Application Testing Specialist at Krasan Consulting Services Inc
October 1, 2024 - November 1, 2024
Designed and executed test plans, test cases, and scripts for functional, regression, and UAT to validate application quality and functionality. Identified and reported software defects using Jira; collaborated with developers and cross-functional teams to resolve issues and enhance system performance. Analyzed existing business processes to identify improvement areas and documented business requirements for application enhancements. Provided regular testing progress updates, ensuring delivered solutions met client requirements and quality standards.
Senior Quality Engineering Analyst at Accenture
April 1, 2019 - September 1, 2022
Led a team of 4+ Test Analysts, managing task assignments and workload distribution, resulting in improved productivity, balanced team performance, and on-time delivery. Defined the overall test strategy and designed 150+ detailed test scripts using HP ALM, achieving a 25% reduction in customer-reported issues and a 95% customer satisfaction rate. Performed validation of AnaCredit regulatory rules, including complex conditions and sub-conditions, ensuring data completeness, consistency, and full compliance with ECB reporting standards. Verified report format compliance (XML/XBRL, CSV) against ECB specifications, ensuring data accuracy and integrity before regulatory submission. Prepared and validated large-scale credit and loan datasets simulating real-world scenarios to proactively identify data discrepancies and edge cases. Executed automated regression testing using Selenium WebDriver, ensuring application changes did not impact existing functionality or reporting logic. Scheduled a
Client: Bank of America — Project: Universal Bureau & Vendor Integration Platform at Accenture
April 1, 2019 - December 1, 2020
Involved in QA activities across API and integration points for a banking platform, including functional, integration, system, and regression testing; localization for EU regions; ensuring data integrity and compliance in regulatory contexts.
Client: Deutsche Bank — Project: AnaCredit (Analytical Credit Datasets) at Accenture
June 1, 2021 - September 1, 2022
Validated AnaCredit regulatory rules, including complex conditions and sub-conditions, ensuring data completeness, consistency, and ECB compliance. Verified report format compliance (XML/XBRL, CSV) against ECB specifications, ensuring data accuracy and integrity before regulatory submission. Prepared and validated large-scale credit and loan datasets to identify data discrepancies and edge cases. Conducted sprint demos and coordinated with onshore/offshore teams.
Client: Talanx — Project: One Claims at Accenture
December 1, 2020 - May 1, 2021
Managed a team of 6 Test Analysts, maintained high test coverage, and led localization testing for EU regions. Designed and maintained automated functional, smoke, and regression test suites using Micro Focus UFT, achieving time and coverage improvements. Developed reusable functions and automation components to strengthen the framework.
Software Engineer at Tech Mahindra
April 1, 2016 - April 1, 2019
Prepared and executed 350+ detailed test plans and test cases covering warranty claim modules, including parts return, claim entry, appeal, approval, and reversal, achieving a 96% success rate in HP ALM. Backend database testing using PL/SQL Developer and Teradata. Developed and executed regression and functional test suites using UFT/QTP with hybrid, data-driven frameworks in VBScript integrated with HP ALM for streamlined test execution. Coordinated UAT and end-to-end testing for the complex Parts Return module. Localization testing across APAC, EMEA, and North America regions. Cross-browser testing on Chrome, Edge, and IE across QA, EDU, SIT, and Pre-Prod environments. Mentored junior Test Analysts and created knowledge transfer documents and defect summary reports.
Associate Software Engineer at Tech Mahindra
August 1, 2015 - March 1, 2016
Collaborated with business and technical teams to understand project requirements, creating detailed test cases aligned with functional specifications and use case documents. Conducted functional testing across key modules, documenting and reporting defects through HP ALM. Executed regression testing to validate application stability after updates.

Education

Bachelor of Technology in Electronics & Communication Engineering at Velagapudi Ramakrishna Siddhartha Engineering College (affiliated with JNTU K), India
April 1, 2011 - April 1, 2015

Qualifications

Certified ScrumMaster (CSM)
January 11, 2030 - May 21, 2026
UiPath Studio Foundation Level 1 (Revamped)
January 11, 2030 - May 21, 2026

Industry Experience

Financial Services, Software & Internet, Media & Entertainment, Healthcare

Experience Level

Expert
Expert
Expert
Expert
Expert

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