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I am a customer-focused professional with over four years of experience delivering support across contact centres, healthcare, and design. I excel at guiding clients with empathy, handling high call volumes, and delivering accurate, confidential information while maintaining a compassionate approach. I bring strong communication, multitasking, and IT skills to every project, and I am committed to delivering high-quality work aligned with empathy, integrity, and excellence. In addition to my design work, I have hands-on experience collaborating with healthcare teams and community organizations, which has strengthened my ability to adapt, learn quickly, and contribute effectively in diverse environments. I am open to remote roles and flexible scheduling to support client needs and project deadlines.…I am a customer-focused professional with over four years of experience delivering support across contact centres, healthcare, and design. I excel at guiding clients with empathy, handling high call volumes, and delivering accurate, confidential information while maintaining a compassionate approach. I bring strong communication, multitasking, and IT skills to every project, and I am committed to delivering high-quality work aligned with empathy, integrity, and excellence. In addition to my design work, I have hands-on experience collaborating with healthcare teams and community organizations, which has strengthened my ability to adapt, learn quickly, and contribute effectively in diverse environments. I am open to remote roles and flexible scheduling to support client needs and project deadlines.

Nakimera Swada

Graphic Designer, Designer, Web Designer, +2

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I am a customer-focused professional with over four years of experience delivering support across contact centres, healthcare, and design. I excel at guiding clients with empathy, handling high call volumes, and delivering accurate, confidential information while maintaining a compassionate approach. I bring strong communication, multitasking, and IT skills to every project, and I am committed to delivering high-quality work aligned with empathy, integrity, and excellence. In addition to my design work, I have hands-on experience collaborating with healthcare teams and community organizations, which has strengthened my ability to adapt, learn quickly, and contribute effectively in diverse environments. I am open to remote roles and flexible scheduling to support client needs and project deadlines.…I am a customer-focused professional with over four years of experience delivering support across contact centres, healthcare, and design. I excel at guiding clients with empathy, handling high call volumes, and delivering accurate, confidential information while maintaining a compassionate approach. I bring strong communication, multitasking, and IT skills to every project, and I am committed to delivering high-quality work aligned with empathy, integrity, and excellence. In addition to my design work, I have hands-on experience collaborating with healthcare teams and community organizations, which has strengthened my ability to adapt, learn quickly, and contribute effectively in diverse environments. I am open to remote roles and flexible scheduling to support client needs and project deadlines.

Available to hire

I am a customer-focused professional with over four years of experience delivering support across contact centres, healthcare, and design. I excel at guiding clients with empathy, handling high call volumes, and delivering accurate, confidential information while maintaining a compassionate approach. I bring strong communication, multitasking, and IT skills to every project, and I am committed to delivering high-quality work aligned with empathy, integrity, and excellence.

In addition to my design work, I have hands-on experience collaborating with healthcare teams and community organizations, which has strengthened my ability to adapt, learn quickly, and contribute effectively in diverse environments. I am open to remote roles and flexible scheduling to support client needs and project deadlines.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Luganda

Advanced

Work Experience

Volunteer – Creative Arts Facilitator at Helium Arts

July 31, 2025 - July 31, 2025

Assisted children in online creative activities, ensuring engagement and participation; managed communications with participants and parents via email and calls; coordinated with programme staff to meet session deadlines and quality standards.

Community Support Agent at Action Against Sickle Cell

December 31, 2024 - December 31, 2024

First point of contact for community enquiries via phone and in person; guided callers on accessing sickle cell care kits and directed them to nearby clinics; provided accurate information on available support services and advocacy initiatives; handled a high volume of calls with compassion, professionalism, and confidentiality; collaborated with healthcare teams to ensure effective communication and outreach.

Freelance Graphic Designer at Ashley Designs

November 30, 2024 - November 30, 2024

Managed client orders and enquiries, ensuring timely delivery and satisfaction; maintained clear communication with clients to resolve queries and manage expectations; handled multiple projects simultaneously with strong organizational and customer service skills.

Junior Designer at Fusion Media

December 31, 2021 - December 31, 2021

Supported production of digital and print designs while liaising with clients; processed customer orders and queries promptly and accurately; worked collaboratively with team members to meet project deadlines.