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I am a customer-focused professional with over four years of experience delivering support across contact centres, healthcare, and design. I excel at guiding clients with empathy, handling high call volumes, and delivering accurate, confidential information while maintaining a compassionate approach. I bring strong communication, multitasking, and IT skills to every project, and I am committed to delivering high-quality work aligned with empathy, integrity, and excellence. In addition to my design work, I have hands-on experience collaborating with healthcare teams and community organizations, which has strengthened my ability to adapt, learn quickly, and contribute effectively in diverse environments. I am open to remote roles and flexible scheduling to support client needs and project deadlines.…I am a customer-focused professional with over four years of experience delivering support across contact centres, healthcare, and design. I excel at guiding clients with empathy, handling high call volumes, and delivering accurate, confidential information while maintaining a compassionate approach. I bring strong communication, multitasking, and IT skills to every project, and I am committed to delivering high-quality work aligned with empathy, integrity, and excellence. In addition to my design work, I have hands-on experience collaborating with healthcare teams and community organizations, which has strengthened my ability to adapt, learn quickly, and contribute effectively in diverse environments. I am open to remote roles and flexible scheduling to support client needs and project deadlines.

Nakimera Swada

Graphic Designer, Designer, Web Designer, +2

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I am a customer-focused professional with over four years of experience delivering support across contact centres, healthcare, and design. I excel at guiding clients with empathy, handling high call volumes, and delivering accurate, confidential information while maintaining a compassionate approach. I bring strong communication, multitasking, and IT skills to every project, and I am committed to delivering high-quality work aligned with empathy, integrity, and excellence. In addition to my design work, I have hands-on experience collaborating with healthcare teams and community organizations, which has strengthened my ability to adapt, learn quickly, and contribute effectively in diverse environments. I am open to remote roles and flexible scheduling to support client needs and project deadlines.…I am a customer-focused professional with over four years of experience delivering support across contact centres, healthcare, and design. I excel at guiding clients with empathy, handling high call volumes, and delivering accurate, confidential information while maintaining a compassionate approach. I bring strong communication, multitasking, and IT skills to every project, and I am committed to delivering high-quality work aligned with empathy, integrity, and excellence. In addition to my design work, I have hands-on experience collaborating with healthcare teams and community organizations, which has strengthened my ability to adapt, learn quickly, and contribute effectively in diverse environments. I am open to remote roles and flexible scheduling to support client needs and project deadlines.

Available to hire

I am a customer-focused professional with over four years of experience delivering support across contact centres, healthcare, and design. I excel at guiding clients with empathy, handling high call volumes, and delivering accurate, confidential information while maintaining a compassionate approach. I bring strong communication, multitasking, and IT skills to every project, and I am committed to delivering high-quality work aligned with empathy, integrity, and excellence.

In addition to my design work, I have hands-on experience collaborating with healthcare teams and community organizations, which has strengthened my ability to adapt, learn quickly, and contribute effectively in diverse environments. I am open to remote roles and flexible scheduling to support client needs and project deadlines.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Luganda

Advanced

Work Experience

Community Support Agent at Action Against Sickle Cell

December 31, 2024 - December 31, 2024

First point of contact for community enquiries via phone and in person; guided callers on accessing sickle cell care kits and directed them to nearby clinics; provided accurate information on available support services and advocacy initiatives; handled a high volume of calls with compassion, professionalism, and confidentiality; collaborated with healthcare teams to ensure effective communication and outreach.

Volunteer – Creative Arts Facilitator at Helium Arts

July 31, 2025 - July 31, 2025

Assisted children in online creative activities, ensuring engagement and participation; managed communications with participants and parents via email and calls; coordinated with programme staff to meet session deadlines and quality standards.

Freelance Graphic Designer at Ashley Designs

November 30, 2024 - November 30, 2024

Managed client orders and enquiries, ensuring timely delivery and satisfaction; maintained clear communication with clients to resolve queries and manage expectations; handled multiple projects simultaneously with strong organizational and customer service skills.

Junior Designer at Fusion Media

December 31, 2021 - December 31, 2021

Supported production of digital and print designs while liaising with clients; processed customer orders and queries promptly and accurately; worked collaboratively with team members to meet project deadlines.