Available to hire
I am a customer-focused professional with over 8 years of experience in hospitality, luxury retail, customer service, and guest relations in Switzerland. I thrive on delivering exceptional customer experiences while managing high-volume environments and communicating effectively with international clients. My background in photography and content creation complements my expertise in social media and brand representation, backed by a Bachelor’s degree in Media Communications.
Skills
Experience Level
Expert
Language
English
Advanced
German
Intermediate
Indonesian
Fluent
Work Experience
Service Mitarbeiterein at Kai Sushi, Zürich
September 1, 2025 - PresentDeliver professional guest service in a fast-paced restaurant environment. Manage orders, payments, reservations, and customer requests efficiently. Coordinate with kitchen and bar teams to ensure smooth service operations. Support special events and maintain high hospitality standards.
Service Mitarbeiterin at Kai Sushi, Zürich
September 1, 2025 - PresentProviding professional and friendly guest services in a fast-paced restaurant. Managing order taking, payment processing, and handling reservations to ensure smooth operations.
Service at SORA Sushi
December 31, 2023 - July 27, 2025Greeted and seated guests, took orders, served food and beverages, ensured guest satisfaction, handled payments, and coordinated with the team.
Service Mitarbeiterein at Sora Sushi, Zürich HB
April 1, 2022 - April 1, 2023Provided customer-focused service and handled daily restaurant operations. Processed orders and payments while maintaining accuracy and efficiency. Assisted with customer inquiries and ensured seamless preparation and conflict resolution.
Service Mitarbeiterin at Sora Sushi, Zürich HB
April 1, 2022 - April 1, 2024Engaging in an international restaurant experience while managing orders and guest interactions. Ensuring high service standards and quality assurance alongside kitchen and bar teams.
Service at UNION DINER
December 31, 2021 - July 27, 2025Greeted customers, managed cashier duties, served food, managed reservations, prepared Uber orders, and controlled food logistics.
Service Mitarbeiter at UNION Diner, Zürich
June 1, 2021 - January 1, 2022Managed reservations, billing, and customer inquiries. Collaborated closely with kitchen and bar staff to optimize service quality.
Sales Advisor at HANRO International GmbH
December 31, 2019 - July 27, 2025Helped customers by providing advice on best materials and styles to suit their needs. Operated cashier, sorted products, and packaged purchased items.
Sales Advisor at Hanro AG, Zürich Airport
September 1, 2017 - April 1, 2020Delivered premium customer service within an international airport retail environment. Conducted consultative sales conversations and product recommendations. Managed inventory, cash handling, and point-of-sale transactions. Resolved customer concerns and maintained luxury retail standards.
Sales Advisor at Hanro AG, Zürich Flughafen
September 1, 2017 - April 1, 2020Delivering first-class customer service in an international airport environment. Conducting sales discussions and product recommendations.
Owner & Photographer at SYALI Photography
January 1, 2016 - PresentResponsible for portrait photography for models and clients, wedding and family photography, birthday events, and served as Zurich Film Festival photographer for two years. Founded and successfully running the business since 2016.
Account Executive at PT MEGA IKLAN
December 31, 2015 - July 27, 2025Managed client meetings to understand needs, provided tailored solutions, represented a high-quality marketing solution, managed celebrity endorsements, and organized events and magazine publications.
Project & Administrative Support at PT Mega Iklan, Bali
March 1, 2014 - June 1, 2015Supported project planning, administration, and client communications. Coordinated schedules and assisted in marketing-related projects.
Projekt- & Administrationsassistentin at PT Mega Ikla, Bali
March 1, 2014 - June 1, 2015Assisting in project planning, administration, and customer communication while coordinating timelines and participating in marketing-related projects.
Sales Representative at KARMA ROYAL GROUP Bali
December 31, 2013 - July 27, 2025Conducted client meetings to understand needs, sold Lifetime Travel Membership product, maintained strong client relationships ensuring satisfaction and long-term loyalty, and built a positive industry reputation.
Education
Bachelor at UNISBA
January 1, 2006 - December 31, 2011Diploma at INTI Collage
January 1, 2004 - December 31, 2006Bachelor of Media Communications at UNI UNISBA
January 1, 2006 - January 1, 2011Diploma in Informatic at INTI College
January 1, 2004 - January 1, 2006Bachelor of Media Communications at Uni UNISBA, Bandung, Indonesia
January 1, 2006 - January 1, 2011Diploma in Computer Science at INTI College, Bandung, Indonesia
January 1, 2004 - January 1, 2006Qualifications
DJ Arie Public Speaking & Broadcasting School
January 11, 2030 - July 27, 2025A2 Deutsch by Hello Deutschschulle Zurich
January 11, 2030 - July 27, 2025Industry Experience
Travel & Hospitality, Media & Entertainment, Retail, Professional Services, Consumer Goods
Skills
Experience Level
Expert
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